Sales Associate III
Company: Tapestry, Inc.
Location: Fremont
Posted on: November 17, 2023
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Job Description:
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Fremont, IN, US Coach is a global fashion house founded in New York
in 1941. Inspired by the vision of Creative Director Stuart Vevers
and the inclusive and courageous spirit of our hometown, we make
beautiful things, crafted to last-for you to be yourself in.Coach
is part of the Tapestry portfolio - a global house of brands
committed to stretching what's possible.A member of the Tapestry
family, we are part of a global house of brands that has unwavering
optimism and is committed to being innovative and wholly inclusive.
Visit -Our People page to learn more about Tapestry's commitment to
equity, inclusion, and diversity.The Sales Associate role is an
integral part of the store's overall success and efficiency:
demanding direct attention to our brand commitment when servicing
our customers and driving results. Responsible for upholding
Coach's Service and Selling Models, creating a positive first
impression, building on-going customer relationships through a
personalized experience, and leaving a positive, lasting
impression. SALES FLOOR: Understands organizational objectives and
makes decisions that align with Company priorities Takes ownership
and is committed to delivering results, while remaining actively
aware of personal and store metrics; and creates personal sales and
clienteling strategies in partnership with the management team.
Creates short- and long-term strategies to achieve personal metrics
and performance goals Takes ownership of personal survey results
and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador Demonstrates Coach's Selling
and Service expectations at all times Understands changes in local
market with potential impact on business performance and supports
the execution of local sales strategies and tactics Drives business
through sales strategies, clienteling, sourcing new customers and
maintaining on-going productive relationships with customers
Creates positive impressions with customers by bringing best self
to work through attire consistent with Coach's Guide to Style
Builds credibility and trust as a personal fashion advisor by
communicating fashion awareness and a strong knowledge of
competition. Provides in-depth product knowledge, including
features, benefits, current offerings, and overall product value.
Remains aware and is clearly able to communicate current pricing
and promotional strategy to customers. Discusses product features
and builds the sale by leveraging cross-selling skills and
abilities. Cross-sells and encourages beneficial product add-ons
that relate to the customer's shopping needs Sensitive to
customers' needs and tailors approach by reading cues Attends to
the unique and individual shopping needs of each customer. Works
with multiple customers simultaneously and breaks away as
appropriate Follows up with customers consistently and genuinely to
influence/close the sale Flexes personal selling techniques to
contribute to overall store financial results Builds lasting and
loyal relationships with customers Leverages Coach's tools and
technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment Fosters an
environment of teamwork, trust and collaboration with internal and
external customers Remains solution oriented; is adaptable and
flexible to changing business and store needs Welcomes feedback and
adapts behaviors as appropriate Maintains a calm and professional
demeanor at all times OPERATIONS: Ensures all daily tasks are
completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store
(sales floor and backroom), cash wrap and visual merchandising to
Coach standards consistently and in a timely manner Maintains a
clean and tidy selling floor at all times Adheres to all applicable
retail policies and procedures including POS, Operations and Asset
Protection procedures Replenishes inventory on sales floor as
needed Supports Store Inventory Process by processing shipment,
stocking shelves, replenishing sales floor, maintains strong
organizational standards as it relates to product both in the
stockroom and on the sales floor. Supports cash-wrap when needed to
process purchases, returns, and exchanges. Efficiently processes
customer transactions: Purchase, Return, Exchange, Found Order etc.
Effectively helps to prepare store by organizing functional areas,
performs routine cleaning, maintains strong organizational
standards and maintains visual merchandising expectations.
Competencies required: Drive For Results: Can be counted on to
exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and
others for results. Customer Focus: Is dedicated to meeting the
expectations and requirements of internal and external customers.
Gets first hand customer information and uses it for improvements
in products and services. Acts with customers in mind. Establishes
and maintains effective relationships with customers and gains
their trust and respect. Creativity: Comes up with a lot of new and
unique ideas. Easily makes connections among previously unrelated
notions. Tends to be seen as original and value-added in
brainstorming settings. Interpersonal Savvy: Relates well to all
kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective
relationships. Uses diplomacy and tact. Can diffuse even high
tension situations comfortably. Learning on The Fly: Learns quickly
when facing new problems. A relentless and versatile learner. Open
to change. Analyzes both successes and failures for cues to
improve, experiments and will try anything to find solutions.
Enjoys the challenge of unfamiliar tasks. Quickly grasps the
essence and underlying structure of anything. Perseverance: Pursues
everything with energy, drive and a need to finish. Seldom gives up
on anything before finishing, especially in the face of resistance
or setbacks. Dealing with Ambiguity: Can effectively cope with
change. Can shift gears comfortably. Can decide to act without
having the total picture. Does not get upset when things are up in
the air. Doesn't have to finish things before moving on. Can
comfortably handle risk and uncertainty. Additional Requirements
Experience: 1- 3 years of previous sales experience, preferably in
a luxury retail service environment. Possesses current knowledge of
fashion trends and competition in the marketplace. Education: High
school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills
(including the ability to use iPad/laptop, Mobile POS and
Internet), utilize walkie talkie, understand and read price and
product release sheets. Physical: Ability to execute at a fast
pace. Ability to communicate effectively with customers and team.
Ability to maneuver the sales floor, sales shelves, and stock room;
climbing, bending, and kneeling are required. Ability to frequently
lift and carry up to 25 pounds and, at times, lift and carry
product/cartons up to 50 pounds to process product
shipment/transfers Schedule: Ability to meet Coach Scheduling &
Availability Expectations, including ability to work a flexible
schedule, including nights, weekends, and holidays high retail
traffic and sales days including but not limited to the day after
Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and
responsibilities and does not include an exhaustive list of all
performance requirements. Tapestry, Inc., parent company of the
Coach brand, is an equal opportunity and affirmative action,
employer and we pride ourselves on hiring and developing the best
people. All employment decisions (including recruitment, hiring,
promotion, compensation, transfer, training, discipline and
termination) are based on the applicant's or employee's
qualifications as they relate to the requirements of the position
under consideration. These decisions are made without regard to
age, sex, sexual orientation, gender identity or expression,
genetic characteristics, race, color, creed, religion, ethnicity,
national origin, alienage, citizenship, disability, marital status,
military status, pregnancy, or any other legally-recognized
protected basis prohibited by applicable law. Visit Coach at
www.coach.com. Our Competencies for All Employees
Job Segment: Asset Protection, Brand Ambassador, Outside Sales,
Retail Sales, Retail, Marketing, Sales
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Keywords: Tapestry, Inc., Fremont , Sales Associate III, Sales , Fremont, California
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