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Customer Service Representative

Company: AVER INFORMATION INC
Location: Fremont
Posted on: January 11, 2022

Job Description:

TITLE: Customer Service Representative ABOUT THE ORGANIZATION: Founded in 2008, AVer is an award-winning provider of technology and video collaboration camera solutions that improve productivity and enrich learning. AVer's solutions leverage the power of technology to help people connect with one another to achieve great things. We strive to provide industry leading service and support that exceeds our customer's expectations. We are also deeply committed to our community, the environment and employ stringent green processes in all we do. To learn more about AVer, visit our website at averusa.com. DescriptionAVer is seeking a Customer Service Representative with a positive 'can do' attitude to assist in supporting the Regional Sales Managers through managing Reseller orders, customer follow up and general sales operation and administrative tasks. This role will report to our Procurement Manager and will serve as the primary liaison between Sales and Operations. Excellent communication skills, both written and verbal are needed for effective communication with the sales, operations and finance departments.Job Responsibilities: Assist in supporting Regional Sales Managers through customer follow up, Reseller support and administrative tasks Facilitate the execution of all sales order fulfillment procedures in SAP Generate and prepare all supporting shipping documentation for orders Ensure and maintain special pricing is accurately entered in Salesforce CRM, interfacing with both Regional Sales Managers and Sales Management to certify that all documentation is current and accurate Serve as the primary liaison between Sales, Operations and Finance Work with all internal personnel, including Accounting, IT and Marketing, and outside contacts to satisfy clients and achieve company goals Coordinate internal actions/activities in support of the sales process and opportunity management Support all presales and post sales inquiries over the phone, via email, and through live chat in a timely, efficient, and professional manner Maintain intermediate-level knowledge on the features and business applications of the company's product lines Provide outstanding customer service and post sales satisfaction, facilitating long-term relationships for Reseller Partners and end usersJob Requirements: Problem solver, detail oriented, outstanding written and verbal communication, and strong presentation and time management skills Must be able to handle multiple projects simultaneously Working knowledge of Microsoft Office, Excel, Google Docs, business information services, SAP, and CRM applications such as Salesforce Flexible with the ability to adapt to change in a highly dynamic work environment Self-motivated, quick learner and an enthusiastic team player with the ability to work effectively and cooperatively on a team Ability to carefully listen to the customers, capture key details, analyze, and recommend solutions Education Requirements: BA/BS degree or equivalent preferred Minimum Required Experience: 2 years of experience in a sales support and/or customer service role preferredPOSITION REQUIREMENTS: Problem solver, detail oriented, outstanding written and verbal communication, and strong presentation and time management skills Must be able to handle multiple projects simultaneously Working knowledge of Microsoft Office, Excel, Google Docs, business information services, SAP, and CRM applications such as Salesforce Flexible with the ability to adapt to change in a highly dynamic work environment Self-motivated, quick learner and an enthusiastic team player with the ability to work effectively and cooperatively on a team Ability to carefully listen to the customers, capture key details, analyze, and recommend solutions Education Requirements: BA/BS degree or equivalent preferred Minimum Required Experience: 2 years of experience in a sales support and/or customer service role preferredEOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. PI157858666

Keywords: AVER INFORMATION INC, Fremont , Customer Service Representative, Sales , Fremont, California

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