Call Center Agent

Company: West Valley Staffing Group
Location: Fremont
Posted on: January 12, 2021

Job Description:

West Valley Staffing Group is currently seeking Call Center Agents for an exciting Remote opportunity originally based in San Ramon, CA.Responsibilities * Receive incoming calls from Plan Holders and Service Providers, logging pertinent information accurately and efficiently while on the telephone, and ensuring requests meets Plan guidelines (e.g. effective dates, coverage, limitations, etc.)* Communicate effectively, asking pertinent questions to determine coverage* Approve or deny service while educating callers as to Plan coverage and processes* Evaluate bids to ensure suggested course of action is appropriate, and that parts/services are required and being provided at fair and reasonable prices* Build customer loyalty by handling calls in a professional mannerJob Requirements:Requirements* Personal commitment to punctuality and attendance* Ability to work in a high-volume phone queue achieving required metrics* Strong--communication skills, courteous and professional manner, use of proper grammar* Excellent listening skills with the capacity to ask probing questions* Self-starter with ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment* Knowledge of and skill in using computer software, including proprietary data entry software* Type 30+ WPM* Home appliance or home warranty experience is a plus* Plumbing, Appliance, or HVAC experience is a plus* Bilingual in Spanish is a plus* Background check upon acceptance of employment* High School education or equivalent required

Keywords: West Valley Staffing Group, Fremont , Call Center Agent, Sales , Fremont, California