Call Center Agent
Company: West Valley Staffing Group
Location: Fremont
Posted on: January 12, 2021
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Job Description:
West Valley Staffing Group is currently seeking Call Center
Agents for an exciting Remote opportunity originally based in San
Ramon, CA.Responsibilities * Receive incoming calls from Plan
Holders and Service Providers, logging pertinent information
accurately and efficiently while on the telephone, and ensuring
requests meets Plan guidelines (e.g. effective dates, coverage,
limitations, etc.)* Communicate effectively, asking pertinent
questions to determine coverage* Approve or deny service while
educating callers as to Plan coverage and processes* Evaluate bids
to ensure suggested course of action is appropriate, and that
parts/services are required and being provided at fair and
reasonable prices* Build customer loyalty by handling calls in a
professional mannerJob Requirements:Requirements* Personal
commitment to punctuality and attendance* Ability to work in a
high-volume phone queue achieving required metrics*
Strong--communication skills, courteous and professional manner,
use of proper grammar* Excellent listening skills with the capacity
to ask probing questions* Self-starter with ability to effectively
manage multiple priorities and adapt to change within a fast-paced
business environment* Knowledge of and skill in using computer
software, including proprietary data entry software* Type 30+ WPM*
Home appliance or home warranty experience is a plus* Plumbing,
Appliance, or HVAC experience is a plus* Bilingual in Spanish is a
plus* Background check upon acceptance of employment* High School
education or equivalent required
Keywords: West Valley Staffing Group, Fremont , Call Center Agent, Sales , Fremont, California
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