Manager, Order Management - Domestic

Company: Out in Science, Technology, Engineering, and Mathe
Location: San Francisco
Posted on: May 20, 2025

Job Description:

Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Join Axon and be a Force for GoodAt Axon, we're on a mission to protect life and make the bullet obsolete. Our innovative technology transforms public safety-whether through body-worn cameras, smart devices, digital evidence management, or real-time operations tools. We're growing fast and need leaders who thrive in high-impact, high-ownership environments.Your ImpactThe Order Management Manager - Domestic Team is responsible for overseeing the end-to-end order processing workflow for all U.S.-based customer orders. This role ensures that all orders are accurately reviewed, validated, and ready for fulfillment in a timely manner while maintaining compliance with internal policies and external regulations (e.g., SOX, revenue recognition standards). The ideal candidate will be a people leader with strong operational discipline and a proactive mindset.

What You'll Do
Location: Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, or Washington D.C.
Reports to: Director, Order Management

• Lead and manage a team of domestic order specialists, ensuring timely and accurate order entry, validation, and processing
• Own the order processing lifecycle for all U.S. transactions, coordinating across Sales, Finance, Legal, and Logistics teams
• Ensure compliance with SOX controls, Axon's booking policy, and audit requirements
• Maintain checklists, playbooks and other guidelines to support team training and processes.
• Collaborate with Sales and Customer Success teams to resolve order discrepancies and clarify deal structure details
• Drive continuous improvement in order processes, systems, and reporting tools
• Monitor order volumes, backlog, and SLA performance; deliver regular metrics and insights to leadership
• Support go-live and post-launch operations for new product offerings, pricing models, and billing changes
• Train and develop the order management team, providing mentorship, performance feedback, and career growth opportunitiesWhat You Bring
  • Bachelor's degree in business, Operations, Supply Chain, or a related field (MBA a plus)
  • 5+ years of experience in order management or billing, with 2+ years in a people management role
  • Strong knowledge of order-to-cash processes, revenue recognition principles, and ERP/CRM systems (Salesforce, NetSuite, SAP, or similar)
  • Excellent problem-solving, communication, and stakeholder management skills
  • Detail-oriented with a track record of driving operational accuracy and compliance
  • Experience working in a fast-paced, cross-functional environment.
  • Leverages data analysis and reporting tools (e.g., Excel, ERP dashboards, Power BI) to monitor order fulfillment metrics, identify bottlenecks, and optimize end-to-end order management processes
  • Preferred Skills
    • Familiarity with Federal, State, and Local government procurement processes
    • Experience with SOX-compliant environments
    • Background in SaaS, hardware, or hybrid business models
    • Proven ability to lead through ambiguity and scale operations in a high-growth companyBenefits that Benefit You
      • Competitive salary and 401k with employer match
      • Discretionary paid time off
      • Paid parental leave for all
      • Medical, Dental, Vision plans
      • Fitness Programs
      • Emotional & Mental Wellness support
      • Learning & Development programs
      • And yes, we have snacks in our officesBenefits listed herein may vary depending on the nature of your employment and the location where you work
        
        The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 89,850 in the lowest geographic market and USD 143,760 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please emailrecruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
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Keywords: Out in Science, Technology, Engineering, and Mathe, Fremont , Manager, Order Management - Domestic, Professions , San Francisco, California