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Desktop Support Technician

Company: Gtt Llc
Location: Fremont
Posted on: July 8, 2024

Job Description:

Desktop Support Technician Pay range $30 - $43.97/hrJob DescriptionDesktop Support Technician will diagnose and resolve unique, non-recurring problems associated with application software, networking, and operating systems.Working the walkup solution (Tech HUB) User will walk up with computer problems.Prioritize desktop tickets and determine the source of problems using a cloud based digital tracking workflow tool, like ServiceNow.Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, and other computer equipment.Research, maintain, install, and troubleshoot all aspects of laptop and desktop hardware and associated software.Troubleshoot technical issues while interfacing directly with users. Installs, configures, analyzes, resolves, and repairs all hardware and software issues involving Windows and other operating systems.Desktop Support Technician will provide total support of the desktop environment in accordance with defined standards and procedures.Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions.Document procedures, standards, best practice configurations, settings, and installation sequencesEnsure that all laptops and desktops are configured to connect to the correct network environment (Windows)Maintain password security, data integrity, and file system security for the computer environment.Desktop Support Technician will communicate with customers, peers, and management concerning the status of cases, problems, or suggestions.Required SkillsYour Experience Includes:Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview.Experience providing excellent customer service to stakeholders.Maintains strong attention to detail in high-pressure situations.Experience using critical thinking skills to identify and resolve technical issues.Experience with Active Directory3+ years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues.Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, Zoom, OneDrive, Forms, Stream, Tasks, Video and OneNote)Required EducationEducation Includes:Associate degree or its equivalent plus 3 to 4 years' experience.Relevant Technical Certifications a plus, A+, MCP or HDI preferred.Benefits:Medical, Vision, and Dental Insurance Plans401k Retirement FundAbout the CompanyOur client is a global leader in data storage technology and solutions for a reason: people. Creative. Collaborative. Passionate. That's the kind of employees they hire. The company is like the datasphere: its a playground for human potential. Working with our client is collaborative, collegial, and exciting. From Silicon Valley to the United Kingdom, India, and China, their employees are found all over the globe. The company trusts its team members intelligence and craftsmanship and welcomes everything they bring to the table.As a global hardware, software, and services company, the company understands its responsibility to lead by example and do good while doing well. Acting on their company values of Integrity, Innovation, and Inclusion, they strive to advance sustainable solutions that transparently address critical environmental and social priorities to move towards advancing a more sustainable Datasphere.Sound like the right opportunity for you? Then send us your resume to join our clients team!#gttnonit#LI-DNP24-06388by Jobble

Keywords: Gtt Llc, Fremont , Desktop Support Technician, Professions , Fremont, California

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