Leasing Consultant
Company: New Standard Equities
Location: Fremont
Posted on: January 23, 2023
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Job Description:
Description:
Position: Leasing ConsultantDepartment: OperationsReports to:
Community Director; Area ManagerFLSA Status: Non-Exempt SUMMARY:The
Leasing Consultant is responsible for leasing apartments to
potential residents, while selling the community services and
providing outstanding customer service to current and prospective
residents. The Leasing Consultant is also responsible for preparing
and explaining the lease paperwork to new and renewing residents,
as well as, ensuring the community is rent ready and showable. The
Leasing Consultant will possess strong customer service skills
while responding promptly to prospect and resident needs. ESSENTIAL
DUTIES AND RESPONSIBILITIES:Core duties and responsibilities
include the following. Other duties may be assigned.Maintains a
professional, friendly, and inviting atmosphere at the
community.Works consistently to optimize occupancy by leasing
available units.Utilizes the company CRM system as assigned within
the standards set and develops and expert knowledge of the system
to meet company metrics and property level occupancy/leasing
expectations.Maintains positive relationships with current
residents to ensure lease renewal.Exhibit the community
professionally by showing all available amenities, model
apartment(s) and available apartments.Processes prospect
applications, ensuring all documentation is complete; meets company
qualifications prior to handing off to supervisor for
approval.Ensures applicant's credit check, employment verification
and landlord references are completed to company standards.Prepares
all leases/move-in packets for new residents in an accurate and
timely manner and arranges for lease signing by new residents prior
to move-in.Responsible for lease renewal process including but not
limited to, communications with residents, maintaining lease
renewal tracker, drafting lease renewal paperwork, and completing
file within company guidelines and standard operating
procedures.Maintains prospect, traffic and rental record logs, as
well as all pertinent leasing data.Responsible for maintaining
organized, accurate, and up to date files for all residents;
performs filing for the office as needed when not leasing.Maintains
thorough and accurate product knowledge of the community and that
of the major competitors through site visits, tours, shops,
telephone surveys and follow-ups.Ensures the entire office
environment is professional, well-organized, and meets all safety
standards. Works with colleagues and Community Director to develop
and implement sales and marketing strategies.Informs maintenance
staff of possible issues on the property.Reviews all vacant
apartments to ensure the unit smells good, looks good, and creates
an environment a prospect wants to call home.Accepts service
requests from current residents and coordinates completion with
maintenance staff, following up to ensure customer
satisfaction.Attends work as scheduled to support the ongoing
success of the company and community.Performs other duties,
responsibilities, and special projects as assigned.
Requirements:
Introduction to the Company:New Standard Equities is a leading
vertically integrated real estate investment management firm that
specializes in the acquisition and operation of multifamily
properties located throughout the Western U.S. New Standard
Equities is guided by a set of principles that govern how we
conduct ourselves in every aspect of the business to ensure we meet
our objective of providing an ideal living experience for our
residents that is Just Right Living. We are a company of
self-starters who strive towards delivering on our mission of
providing Just Right Living for the individuals and families that
choose to call our properties home. To achieve our objective of
providing Just Right Living, we perform at every level of the
organization with integrity and are driven toward continuous
learning and improvement on the job, to deliver on our promise of
Excellence at Every Level of the organization. We are motivated to
solve problems creatively in our approach and think out of the box
to deliver exceptional results. We value collaboration and view
teamwork as vital to the success of the organization by building
genuine relationships with co-workers and residents through
effective communication and follow through. We are customer service
focused by demonstrating care as an organization and at every level
and in every position. Skills and mindset essential for
success:Customer-service focusEffective communication and follow
through Self-starterMotivation to solve problems creativelyBuilds
genuine relationships with co-workers and residentsDriven toward
continuous learning and improvement on the job SUPERVISORY
RESPONSIBILITIES: This position does not require direct supervisory
responsibility.QUALIFICATIONS To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Language Ability:Ability to read
and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Ability to write
routine reports and correspondence. Ability to speak effectively
before groups of customers, residents, or employees of
organization.Math Ability:Ability to add, subtract, multiply, and
divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio, and
percent and to draw and interpret bar graphs.Reasoning
Ability:Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability
to deal with problems involving several concrete variables in
standardized situations.Computer Skills:To perform this job
successfully, an individual should have knowledge of Word
processing software, Microsoft Excel, Microsoft Word, Microsoft
PowerPoint, Yardi Voyager, and Internet
software.Education/Experience:High school diploma or general
education degree (GED); Bachelor's Degree strongly preferred; and
one to two years related experience and/or training; or equivalent
combination of education and experience. Experience in residential
leasing/sales is a plus.Knowledge, Skills, and Other
Abilities:Strong written and verbal communication skills Strong
interpersonal skills and presentation abilities Ability to
effectively communicate with individuals across the
organizationOutstanding customer service with the ability to handle
confrontationsStrong attention to detailSolid organization and time
management skillsAbility to influence othersGood negotiation skills
with an aptitude for closing on leasing/rental opportunitiesDetail
oriented, effective at managing multiple priorities under tight
deadlines, Ability to prioritize conflicting demands, organize time
and resources to deliver solid and consistent results for the
business and bring assignments to successful completionPunctuality
and regular attendance as scheduledAbility to solve problems and
prioritize workloads Physical Demands:The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.While
performing the duties of this job, the employee is regularly
required to sit, use hands, and talk or hear. The employee is
frequently required to reach with hands and arms. The employee is
occasionally required to stand, walk, climb or balance, and stoop,
kneel, crouch, or crawl. The employee must regularly lift and/or
move up to 50 pounds. Specific vision abilities required by this
job include close vision, distance vision, peripheral vision, depth
perception, ability to adjust focus, and ability to see color. Work
Environment:The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.The noise level in the work environment
isPI201920701
Keywords: New Standard Equities, Fremont , Leasing Consultant, Professions , Fremont, California
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