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Desktop Support Analyst (JO-2110-137027)

Company: Ledgent Technology
Location: Fremont
Posted on: November 17, 2021

Job Description:

Title: Desktop Support Analyst
Location: Fremont, CA
Contract to Hire

As a Desktop Support Analyst, you will be responsible for computer technical support for all end-users including hardware and software issues. This person will report to the IT Manager.


  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature
  • Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
  • Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function
  • Participate in hardware and software reviews
  • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades (Ensure software licensing laws are followed)
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
  • Analyze and make recommendations for hardware and software standardization
  • Maintain Documentation for IT issues
  • Follow IT Manual guidelines
  • Analyze and troubleshoot issues with desktop computers and their applications
  • Patiently track down issues and problem-solve the solutions
  • Practice good IT disciplines
  • Manage helpdesk tickets and ensure they are resolved in a timely manner
  • Assist with preparing monthly IT reports as requested
  • Sustain quality service by enforcing organization standards
  • Document procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions including Training Material
  • Other various duties as assigned
    • Bachelor's Degree in a related field
    • IT-related certifications preferred
    • Minimum 3 years of related experience
    • Thorough knowledge of Microsoft Operating Systems
    • Thorough knowledge of Microsoft Office suite including Office 365
    • Familiarity working with IT provided Hardware components preferred
    • Ability to work well with end-users
    • Strong written and verbal communication skills
    • Ability to pay attention to small details, analytical problem-solving skills on hardware as well as on software application
    • Excellent teamwork skills

      We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ledgent Technology, Fremont , Desktop Support Analyst (JO-2110-137027), Professions , Fremont, California

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