FremontRecruiter Since 2001
the smart solution for Fremont jobs

CX Analyst

Company: TotalTek Technology
Location: Fremont
Posted on: April 4, 2021

Job Description:

Customer Experience AnalystDescription:As a Customer Experience Analyst at Facebook Reality Labs CX team, you will be responsible for translating customer feedback into actionable insights that will drive operational improvements. You will be working with cross-functional partners across the Facebook Reality Labs organizations to gather requirements and create reports and dashboards that meet their needs. You will be synthesizing customer experience surveys with other transactional, operational, and demographic sources of data across customer journey to proactively identify customer pain points and areas of opportunity. The ideal candidate will have a strong knowledge of customer insights and statistical analysis, experience deriving insights from customer surveys, and demonstrated experience working cross-functionally with internal and external partners.Responsibilities Translate the Customer Experience survey findings (e.g. NPS, CSAT) across different touch points into actionable insights that influence decision making and business optimizations Perform deep dive analyses to identify emerging trends, wins, and opportunity areas in customer experience Gather business requirements and collaborate with internal and external cross-functional partners on data capture and distribution strategiesDesign and build insight-driven tools, reports, and dashboards that provide real-time and easy access to customer feedback across the organizationConsolidate customer feedback data with other transactional, operational, and behavioral sources of data to paint a clear picture of experience driversAdvocate for customers by continuously developing periodic and ad hoc reports and proactively distributing the insights among appropriate stakeholdersCreate and maintain robust pipelines of data that yield visualized dashboardsRequired Qualifications

  • Degree in Marketing, Business, Statistics, Mathematics, Finance, Computer Science, Engineering, Economics, or a related field of study
  • 5+ years of experience in data analytics including experience in customer feedback or survey analytics, statistical analysis, marketing analytics, or similar quantitative fields
  • Experience with creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences
  • Experience working with and knowledge of Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), CX surveys, and customer feedback
  • Proficiency in querying, joining, and manipulating raw datasets for analysis. SQL skills
  • Experience with building reports and dashboards using Tableau
  • Experience using R or Python or SPSS or a similar scripting language/tool for statistical analysisDesired Qualifications Experience working with customer experience platforms such as MedalliaExperience building and managing analytics toolsExperience working on quantitative research projects in the area of consumer insightsExperience working or in support of a CX or VoC team#torch

Keywords: TotalTek Technology, Fremont , CX Analyst, Professions , Fremont, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Diesel Technician/Mechanic II
Description: br br What's the Job br Ready to move your career forward As a Technician II at our Penske Woodland location, you'll do exactly that. Here, you'll perform preventative maintenance and repairs (more...)
Company: Penske
Location: Woodland
Posted on: 04/15/2021

Local Truck Driver
Description: J.B. Hunt is hiring local CDL-A Final Mile drivers Put your customer service skills to work and enjoy an active, fast-paced job when you deliver to
Company: JB Hunt
Location: Woodland
Posted on: 04/15/2021

CDL A Delivery Truck Driver
Description: Company: US0031 Sysco Sacramento, Inc. Zip Code: 95668 Employment Type: Full Time Travel Percentage: 0 OVERVIEW: We offer our associates the opportunity to grow personally and professionally, to contribute (more...)
Company: Sysco
Location: Woodland
Posted on: 04/15/2021


Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: West Sacramento
Posted on: 04/15/2021

CDL A Truck Driver - Now Hiring!
Description: Owner OperatorsCall Now: 866-477-1008Team Truck Sign On Incentive - 20,000Solo Truck Sign On
Company: Ceva Freight Llc
Location: West Sacramento
Posted on: 04/15/2021

Security Privacy Risk Compliance Analyst II
Description: JOB REQUISITION Security Privacy Risk Compliance Analyst II LOCATION SAN RAMON JOB DESCRIPTION Job Description TITLE: Security Privacy Risk Compliance Analyst II The Enterprise Information Security team (more...)
Company: Robert Half
Location: San Ramon
Posted on: 04/15/2021

CLASS A CDL OTR DRIVER - WOODLAND CA
Description: CLASS A CDL OTR DRIVER - WOODLAND CA br Local Dry Van Drivers - OTR Pay: 0.47 to 0.50 cent per Mile - LA Runs: 725 - Per Diem Pay 35 - Sunday thru Friday br Call Recruiter Quin Lee at 916-250-1014 (more...)
Company: CPC Logistics
Location: Woodland
Posted on: 04/15/2021

Truck Driver CDL A - Hiring Now!
Description: Owner OperatorsCall Now: 866- - Team Truck Sign On Incentive - 20,000Solo Truck Sign On Incentive - 10,000CEVA is contracting
Company: Ceva Freight Llc
Location: Woodland
Posted on: 04/15/2021

Apprentice Instrument Controls Technician
Description: Pacific Coast ProducersLocation: 1376 Lemen Avenue, Woodland, CA, 95776, United StatesBase Pay: 25.0 / HOUREmployee Type: Full-TimeJob Category: Craft WorkerIndustry: ManufacturingOur CompanyPacific Coast (more...)
Company: Pacific Coast Producers
Location: Woodland
Posted on: 04/15/2021

Echo Technician Travel
Description: Travel Echocardiographer Technician Echo Numerous Nationwide Travel Assignments / Jobs br br Tired of completing an application just to get informationClick the View or Apply button for HCEN's (more...)
Company: HealthCare Traveler (Allied Health)
Location: West Sacramento
Posted on: 04/15/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fremont RSS job feeds