Team Lead

Company: Pf Baseline Fitness
Location: Fremont
Posted on: September 23, 2022

Job Description:

Job Details
Job Location: Fremont (FRE) - Fremont, NE
Position Type: Full Time
Salary Range: Undisclosed
Job Category: Customer Service

Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.
Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing staff.
  
• Assist in member service oversight making sure all staff are providing great customer experience at all times.
  
• Very involved in all front desk related tasks
  
• Great/meet potential members and provide gym tour
  
• Assist to facilitate member service issues and questions.
  
• Assist with staff management and provide backup support to Club Manager as needed.
  
• Assist overseeing cleanliness and appearance of gym
  
• Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
  
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
  
  Essential Behavior Requirements
  
  
• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
  
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
  
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  
  Minimum Qualifications
  

• 
  
• High school diploma
  
• Strong customer service skills
  
• Strong communication, organizational and leadership skills
  
• Basic computer proficiency
  
  Physical Demands
  
  • 
    
  • Standing and walking at least 75% of the shift
    
  • Talking in person or on the phone at least 75% of the shift
    
  • Must be able to lift up to 50 lbs less than 30% of the time
    

Keywords: Pf Baseline Fitness, Fremont , Team Lead, Other , Fremont, California