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Membership Associate (Term-Assignment 6 months)

Company: Monterey Bay Aquarium
Location: Fremont
Posted on: August 4, 2022

Job Description:

Job Summary: Under direct supervision, provide support for our membership program (gifts between $75 and $500), with primary responsibility for timely processing of complex membership data entry and fulfillment; provide excellent customer service to members and donors across multiple channels: on the phone, in writing, and in person at member events; perform other duties as required.
Core Activities:
Provide excellent customer service to members through intake of phone calls from a dedicated Membership helpline; respond to membership and donation-related questions; assist members with linking and managing their online account
Process memberships and contributions over the phone.
Assess, determine and apply key data points to contributions and constituent records (primarily from online transactions) - which includes updating communication interests, contact preferences, contact information, and household relationships; and researching and flagging constituent records to be merged.
Process memberships and contributions received through the mail up to $500 - accurately process new memberships, renewals, gift memberships, and contributions with various payment types; generate membership cards and acknowledgment letters.
Perform weekly audits by running routine queries in the database to ensure accuracy of data entry; recommend improved processes and procedures for efficiency and accuracy.
Provide support for onsite member events - including but not limited to greeting members, processing event ticket sales, and validating entry to the event.
Receive, process, and sort daily mail to ensure timely processing of membership gifts and contributions. Follow-up with members to resolve returned mail.
Preferred Knowledge, Skills & Abilities (KSAs):
Minimum two-year degree or equivalent combination of education, training, and experience
Minimum of two years of administrative experience
Experience working with database programs, Tessitura or Raiser's Edge preferred.
Must be comfortable in a fast-paced, high-volume environment
Embraces teamwork and thrives in a team environment. Ability to stay engaged and responsive when working in both onsite and remote settings.
Excellent organization skills and attention to detail
Excellent customer service and written/oral communications skills
Excellent computer skills, including Microsoft Word and Excel
Ability to work within and maintain Monterey Bay Aquarium's Core Values
Physical Requirements to Perform Essential Job Functions:
Typical office equipment
Constant sitting, walking, standing, bending
Occasional unassisted lifting up to 50 lbs
Typical office environment, main aquarium, and offsite events
Hourly starting rate: $19.19
PDN-96e5cdc6-d2c1-40ae-8374-2d5adea3a54b

Keywords: Monterey Bay Aquarium, Fremont , Membership Associate (Term-Assignment 6 months), Other , Fremont, California

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