Membership Associate (Term-Assignment 6 months)
Company: Monterey Bay Aquarium
Posted on: August 4, 2022
Job Summary: Under direct supervision, provide support for our
membership program (gifts between $75 and $500), with primary
responsibility for timely processing of complex membership data
entry and fulfillment; provide excellent customer service to
members and donors across multiple channels: on the phone, in
writing, and in person at member events; perform other duties as
Provide excellent customer service to members through intake of
phone calls from a dedicated Membership helpline; respond to
membership and donation-related questions; assist members with
linking and managing their online account
Process memberships and contributions over the phone.
Assess, determine and apply key data points to contributions and
constituent records (primarily from online transactions) - which
includes updating communication interests, contact preferences,
contact information, and household relationships; and researching
and flagging constituent records to be merged.
Process memberships and contributions received through the mail up
to $500 - accurately process new memberships, renewals, gift
memberships, and contributions with various payment types; generate
membership cards and acknowledgment letters.
Perform weekly audits by running routine queries in the database to
ensure accuracy of data entry; recommend improved processes and
procedures for efficiency and accuracy.
Provide support for onsite member events - including but not
limited to greeting members, processing event ticket sales, and
validating entry to the event.
Receive, process, and sort daily mail to ensure timely processing
of membership gifts and contributions. Follow-up with members to
resolve returned mail.
Preferred Knowledge, Skills & Abilities (KSAs):
Minimum two-year degree or equivalent combination of education,
training, and experience
Minimum of two years of administrative experience
Experience working with database programs, Tessitura or Raiser's
Must be comfortable in a fast-paced, high-volume environment
Embraces teamwork and thrives in a team environment. Ability to
stay engaged and responsive when working in both onsite and remote
Excellent organization skills and attention to detail
Excellent customer service and written/oral communications
Excellent computer skills, including Microsoft Word and Excel
Ability to work within and maintain Monterey Bay Aquarium's Core
Physical Requirements to Perform Essential Job Functions:
Typical office equipment
Constant sitting, walking, standing, bending
Occasional unassisted lifting up to 50 lbs
Typical office environment, main aquarium, and offsite events
Hourly starting rate: $19.19
Keywords: Monterey Bay Aquarium, Fremont , Membership Associate (Term-Assignment 6 months), Other , Fremont, California
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