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Application Support

Company: Bahwan CyberTek
Location: Fremont
Posted on: January 16, 2022

Job Description:

Responsible for working in shifts to provide 24X7 Application Support across multiple Client applications

Responsible for applying operation break fixes and other proactive maintenance activities to keep the services up and running.

Managing transactional flows across multiple systems from a variety of microservices through Web APIs through database transactional systems.

Responsible for evaluating the Issues reported by customer internal users and clients and providing ongoing solutions

Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem.

Determine configuration and operational requirements for development team


Application Support Engineer Skills of the following key areas in a Fortune 500 organization

  • Production level database tier support
    • Database skills: Ability to create complete SQL queries requiring understanding of joins, insert and deletes, without limit impacts on a transactional database.
      • Understand database technologies including RDMS, and NO SQL systems
      • System Engineering skills
        • Working Knowledge of IT Hardware and Software. Ability to troubleshoot and understand patterns of key subsystems such as Processor, RAM, Network and storage
        • Experience in virtualization platforms such as VmWare
        • Experience in application scaling techniques/technologies like Load Balancing and Queuing technologies (Kafka, RabbitMQ)
        • Experience in orchestration/container technologies: Kubernetes, Docker
        • Experiencing in working with Monitoring and eventing technologies working with time series databases, such as Splunk and Prometheus
        • Determine configuration and operational requirements for development team
        • System Administration skills
          • Be able to explain and understand role-based permissions, how to setup and maintain in various Operating systems, Linux and Windows
          • Understand various encryption technologies and how they function for troubleshooting and maintenance.
          • Working experience with IIS and Apache web technologies
          • Comfortable with scripting languages for automating routine tasks
          • Enterprise, internal business level support skills:
            • ERP environment requiring critical attention to processing flows. Flows are ERP oriented so support everything from manufacturing to accounting flows of inhouse designed systems.
              • Experience in managing an application space supporting a specific business function, preferably in a manufacturing sector.
              • Fast paced environment understanding the result of delays in transaction to a manufacturing business and subsequently a month/quarter/yearly accounting rhythm.
              • Written and verbal communication skills.
              • Ability to learn and master employer-specific software.
                • Complex problem solving. Ability to diagnose & address application issues.
                • Understand and support of various ITIL Service Operation's functions
                  • Incident management to restore service to stable state.
                  • Participate and determine root cause for service failure and support escalations.
                  • Tool usage for equivalent of:
                    • Ticketing systems such as JIRA or Service Now
                    • Collaboration: Confluence and SharePoint

Keywords: Bahwan CyberTek, Fremont , Application Support, Other , Fremont, California

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