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Customer Service/Inside Sales Representative

Company: SHV
Location: Fremont
Posted on: January 9, 2022

Job Description:

ERIKS Seals and PlasticsERIKS Seals and Plastics, Inc., a United States division of ERIKS, focusing specifically on the sealing and custom plastics products and offering related technical and logistics services for the consumer products, food and beverage, heavy equipment manufacturing, oil and gas, pharmaceutical, power generation, semiconductor, transportation and the water and wastewater industries. ERIKS Seals and Plastics is headquartered in Dallas/Fort Worth, TX and has facilities in New Berlin, WI, Seattle, WA, Portland, OR, Fremont, CA, Roseville, CA, Norwalk, CA, Houston and Dallas, TX, and Turpen and Associates in Tulsa and Oklahoma City, OK. For more information on ERIKS Seals and Plastics, visit www.ERIKSUSA.com. ABOUT THIS OPPORTUNITY Role ProfilePosition: Customer Service RepresentativeLocation: Fremont, CAJob Type: Full-TimeStatus: Non-ExemptSummary of the Role The function of the Customer Service Representative is to provide direct support to the Service Center Managers and Account Managers in the ongoing development of existing and prospective ERIKS Seals & Plastics customers to ensure that the Service Center is able to meet its growth targets. ResponsibilitiesMust maintain 100% commitment to safety policies and procedures. Partners with Account Managers to provide sales quotesProcesses incoming inquiries into company sales systemQuotes customers using working knowledge of productSuccessfully achieves budgeted Service Center sales goalsCoordinates with A/R personnel in creating and establishing new accounts and follows up on collectionsCoordinates with Account Managers and Service Center management to keep account activities updatedMonitors delivery date commitments and expedites where appropriateMonitors customer specific inventory for sales order fulfillmentAnswers inbound calls and makes outbound calls to potential and existing customers for new and sales growth opportunitiesBuilds and maintains strong internal and external relationshipsProvides technical/service support to account management, service center management and internal and external customersSkills and Abilities Possess excellent customer service skillsAbility to interact with customers and team-members in a professional mannerAbility to work independently and prioritize responsibilitiesMust have excellent communication skills, both oral and writtenRequires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure Must be able to perform calculations using whole numbers, fractions and decimalsBasic computer skills including MS Word, Excel, internet and emailMust be able to successfully utilize the company enterprise resource softwareQualifications2-4 years of experience in industrial salesCollege degree preferred, will consider equivalentsTotal Rewards Competitive compensation planHealth Benefits: medical, dental, vision, short term and long term disability401-k with company matchPaid time offEqual Opportunity Employer It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.

Keywords: SHV, Fremont , Customer Service/Inside Sales Representative, Other , Fremont, California

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