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ECommerce Business Operation and Customer Care Specialist

Company: Tenergy
Location: Fremont
Posted on: January 8, 2022

Job Description:

Company DescriptionLocated in the heart of Silicon Valley, Tenergy is a total power solution provider in the rechargeable battery and renewable energy industry. With over 17 years of reputation and track record, Tenergy is a recognized leading battery brand and Power solution partner in the fast growing renewable energy sector. Tenergy serves broad spectrums of customers for their applications including consumer electronics smart devices, industrial application, medical, electrical transportation and power storage. The application and business possibility with our products is endless with increasing needs for mobility and durable power. Tenergy offers competitive products in the market due to our global logistics, scale, quality, and commitment to customer satisfaction.Job DescriptionTenergy Corporate ECommerce team is looking for a ECommerce Business Operation and Customer Care Specialist This will be a great opportunity for you to exercise, acquire or enhance your skills in communicate, problem solving, analytics skill, understanding ECommerce operations.Job Responsibility include the following areas:Responding to customer technical/non technical support inquiries as quickly and accurately as possible via phone, chat and email.Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).Actively involved in pre-sales & post-sales supportImprove ECommerce Marketplace reviews and performanceEvaluating and processing RMA requestsDocumenting product issues, providing customer feedback and generate summarized reports to Product Managers and Operational Departments.Proactively manage and maintain high customer satisfaction & logistics metric scores for our online store and Marketplace Channels.You may also function in the following areas:Product website/platform online listing content creation and improvement.eCommerce platform backend operations and data analysisSupport and participate in affiliate campaigns and product promotion. Social media marketing and customer social media engagement. QualificationsQualifications:* A great personality and a passion for helping customers.* 2-year Associates Degree or 4 year College* Good typing speed* Positive, outgoing solution-finder who is able to multitask.* Good communicator and comfortable talking to customers on the phone. .* Strong interpersonal, verbal and written communication and listening skills* Attention to details and accuracy.Additional InformationStarting salary $18-$20 Hourly range. Full time position. New college graduates welcome. Medical/Dental/Vision/401K with match benefits.

Keywords: Tenergy, Fremont , ECommerce Business Operation and Customer Care Specialist, Other , Fremont, California

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