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Product Manager - Vehicle Fulfillment Experience - Trade-ins

Company: Tesla Motors
Location: Fremont
Posted on: June 10, 2021

Job Description:

The Role

Tesla's mission is to accelerate the world's transition to sustainable energy by bringing high-performance electric vehicles and sustainable energy products to market. This mission requires fast paced innovation and execution. At Tesla, we celebrate experimentation and unconventional thinking to find solutions to problems previously thought unsolvable. The Digital Products team is transforming how people purchase automotive and energy products.

Our team is composed of product managers, business analysts, UX designers, and full stack software engineers, working together to create elegant solutions to complex problems. We run lean, move quickly, and pride ourselves on accelerating Tesla from start-up to scaled enterprise without losing our scrappy spirit.

We are looking for a Product Manager to join the Vehicle Fulfillment Experience team and own the trade-in experience for our customers. As a member of this team, you will be responsible for reducing manual touch points and increasing self-serve experiences for both our vehicle customers, as well as our internal users, as they relate to the vehicle valuation process, the application of the trade-in credit towards a new car and the logistics around acquiring vehicles.

This Product Manager will focus on delivering highly scalable experiences that enable growth of current and future products and services as Tesla enters new markets, expands its product portfolio, and builds more factories.

Responsibilities

  • Define and deliver product vision, strategy and roadmap.
  • Work with engineering, UX and business stakeholders to improve efficiency of our internal operations and sales users, while improving customer experience.
  • Manage incoming operational escalations, analyze issues and implement long term solutions through self-serve tools.
  • Deeply understand internal users and complex workflows to inform new opportunities to improve their experience.
  • Work with engineering teams to deliver a scalable architecture that not just meets current needs but considers future growth scenarios.
  • Use agile principles to write user stories, plan and drive the software development of features.
  • Manage and communicate dependencies with other teams.
  • Define and enhance KPIs in conjunction with analytics and stakeholder teams that educate business decision making.
  • Prioritize between new features, architectural improvements and operational excellence.

Requirements

Bachelor's or Master's degree in Engineering or MBA, or equivalent in experience.

  • 2+ years of experience in product management, product development and shipping quality, impactful products, with evidence of exceptional ability.
  • Experience having shipped internal facing products that delivered business impact.
  • Strong analytical skills with ability to query data from various systems to solve problems.
  • Passionate about working with other businesses and partners to solve their specific challenges.
  • Proven history of converting learnings from customer insights into tangible product features that customers love.
  • Entrepreneurial instincts with clear bias for informed action and track record of leading new initiatives with limited resources and support.
  • Ability to successfully work with cross range of teams including engineering, UX, legal, finance, sales and operations.
  • Excellent written and verbal communications across technical and non-technical stakeholders.

Keywords: Tesla Motors, Fremont , Product Manager - Vehicle Fulfillment Experience - Trade-ins, Other , Fremont, California

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