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Audio Visual Field Support Engineer

Company: Avidex
Location: Fremont
Posted on: June 10, 2021

Job Description:

Avidex, a top 5 AV Integrator, is hiring! We're searching for a Field Support Engineer to strengthen our Service Engineering team as they deliver innovative AV solutions to business and institutions across the West coast. You'll be integral to our company's success, as we enable organizations to collaborate and create state-of-the-art audiovisual and unified communication technologies that enhance the way people work, learn and live.

Key responsibilities include troubleshooting, defining, escalating, and resolving audio, video and control system problems for our support clients.

Daily tasks may include:

  • Performing systematic and high-quality diagnostic troubleshooting, repair or adjustment to integrated AV systems;
  • Adjusting, configure and troubleshoot video and audio-conferencing systems, as well as DSPs and audio systems;
  • Retrieving and loading control system code and troubleshooting control systems;
  • Repairing connectors, cables and other systems;
  • Providing client support by performing the role of OnSite Support Technician when required.
  • Conducting training classes for entry-level AV Service Engineers using internal and industry training materials.

Skills and experience you'll need:

  • Associate Degree or equivalent experience;
  • 4+ years of experience providing technical AV/IT and/or field engineering support. Audio engineering or live sound/production engineering experience highly desirable;
  • Must attain AVIXA CTS, and CompTIA A+ or equivalent within one year of starting the position;
  • Intermediate computer skills including proficiency using Windows and Apple software;
  • Ability and technical knowledge to set up and color balance video displays;
  • Intermediate proficiency loading, testing and editing control code and graphical user interface files with some remote assistance from AV equipment manufacturers;
  • Intermediate experience with Python, HTML, C#Pro and/or similar programming languages;
  • Intermediate experience with digital communication protocols such as IP, RS232, RS485 and all forms of USB;
  • Intermediate experience setting up and adjusting common audio and video equipment, and audio-conferencing systems;
  • Intermediate proficiency using software, hand tools and test equipment of the AV and IT trades;
  • Good verbal and written communication, attention to detail, customer service and organization skills;
  • Innovation and passion;
  • Ability to multitask, learn quickly, self- motivate, and be a team player;
  • Accountability, emotional intelligence and integrity.

Top candidates will have:

  • Bachelor's Degree;
  • Experience with Arduino or other micro-controllers.

Company benefits include:

  • Competitive compensation
  • Comprehensive medical, dental and vision plans
  • Generous paid time off
  • Friendly office environment

If you have a strong background in electronics, computers, audio engineering and/or AV industry best practices, we need your skills. Apply today!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Keywords: Avidex, Fremont , Audio Visual Field Support Engineer, Other , Fremont, California

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