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Screening Associate Team Lead

Company: Milestone Technologies
Location: fremont
Posted on: May 3, 2021

Job Description:

Company Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

Our seasoned professionals deliver services based on Milestones best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

The Screening Associate Team Lead will support the overall Screening function within their assigned site(s). They will align and manage schedules and escalate performance related issues as needed to the Service Delivery Manager. The team lead needs to be able to support all shifts, as this team is a 24x7x365 operation. As such, the ability to be flexible with your work schedule to allow for managing weekend and evening shifts is essential. The Team Lead will be the first point of contact to rectify any scheduling gaps, call offs or no shows. They will ensure the use and operation of client provided screening units at all building entrances. The Team Lead will also support necessary procurement functions to support the inventory needs of the team.

How You Will Make An Impact

  • Manage team schedule
  • Escalate personnel issues as needed
  • Support procurement and inventory needs
  • Ensure all employees, contingent workers and visitors pass through screening zone upon arrival and before admission to the building
  • Work in coordination with other client service providers
  • Answer basic questions on the process and/or refer as appropriate
  • Effectively refer complaints or problems as appropriate
  • Ensure screening unit is operational, and perform minor technical adjustments
  • Report immediately any unit operational errors or issues
  • Ensure screening procedure is observed and followed

What You Will Need To Succeed

  • High School Diploma or GED Required
  • Experience managing a team
  • Experience in a purchasing/inventory management setting
  • Ability to perform required skills of the role required
  • Ability to adhere to a process required
  • Ability to report to management any diversion from the screening process required
  • Clear Verbal and written communication skills required
  • Attention to detail required
  • Organizational skills required
  • Multitasking skills required
  • Professionalism required
  • Time management skills required
  • The ability to work flexible hours in a job-share environment required
  • Ability to sit or stand in the workspace for a prolonged time required

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, wherewe allfeel empowered to bringourfull, authentic selves to work.We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butisalsocritical toourcontinued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcomethe uniquebackground, culture, experiences, knowledge, innovation, self-expression andperspectivesyou can bring to our globalcommunity. Our recruitment team is looking forward to meeting you.

As a full-time employee of Milestone Technologies, you will be eligible to receivemedical, dental and vision insurance, life insurance, PTO, 401K and many other perks. Join our team today!

*Job description is subject to change.

Keywords: Milestone Technologies, Fremont , Screening Associate Team Lead, Other , fremont, California

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