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Global Service Specialist - Flow Cytometry

Company: Goodwin Recruiting
Location: Fremont
Posted on: May 3, 2021

Job Description:

Our client is a medical device company looking for an experienced Global Service Specialist. The Global Service Specialist will create and facilitate the development and implementation of solution-oriented consultative training of the company s service personnel worldwide and advanced troubleshooting of the company s product lines. These duties will require the application of engineering knowledge and skills gained through academic study and relevant experience in flow cytometry and the use of discretion and judgment based on such learning and experience.Global Service Specialist Responsibilities:Conduct technical instrument training to the service and support team from technical onboarding to creation of roadmaps for each Field Service Engineer Transfer of Knowledge from Engineering/New Product Introduction meeting to field service teamsReplicate in-house training to alternate locations within the US and internationallyPerform co-travels with Direct and Distributor FSEs on a worldwide basis to evaluate individual learning plans and effectivity of distributors to distribution contracts Perform remote and on-site training of distributorsReport Manufacturing, Continuous Engineering feedback, client satisfaction, and needs from the field Manage intradepartmental communication to optimize implementation of service solutionsServe as escalation point leader externally/internally from ongoing field investigationEscalate all critical product performance issues and/or customer concerns to management in a timely fashion. Perform co-travels with Direct and Distributor FSEs on a worldwide basis Global Service Specialist Requirement:BS/MS in a related life science or engineering field.4-8 years of experience as a Lead Field Engineer in the flow cytometry industry.Experience with troubleshooting flow cytometers, including hands-on repair work. Proficiency with office and cytometry software. Extensive travel is required (estimated 80%) Valid Passport for International TravelValid Driver s License

Keywords: Goodwin Recruiting, Fremont , Global Service Specialist - Flow Cytometry, Other , Fremont, California

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