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Field Support Engineer

Company: Volt
Location: Fremont
Posted on: January 12, 2021

Job Description:

Volt is seeking a Field Support Engineer for a client in Fremont, CA.If you have experience as a Field Support Engineer with Semiconductor Products, specifically Dicers, Grinders then is the job for you! This a excellent opportunity with growth potential.In the role of the Field Support Engineer your primary responsibilities include, but are not limited to, providing customer engineering support for Dicer /Back Grinder products and general support for all other divisions by performing the following duties.Duties and Responsibilities include the following:* Install, repair, and maintain Dicer /Back Grinder and related peripherals.* Perform Periodical Maintenance (PM)* Perform basic repairs and communicate with the customer regarding status of installs/PM and repairs.* Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department.* Understand and communicate information relating to customer device trends and strategies.* Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.* Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e. New Enhancement Requests (NERs), Bug Reports).* Learn how customer uses system in device development and manufacturing to identify future enhancement opportunities.* Travel as required to perform these duties and to obtain training.* All other duties as required.Education and Experience: AA or Technical School degree/certification with at least two year experience as a field support engineer for Dicer /Back Grinder or other similar equipment; or an equivalent combination of the above education and experience is sufficient. Must be proficient in Microsoft Word, Excel, and Outlook.Language Skills: Japanese Language is a plus.Volt is an Equal Opportunity Employer

Keywords: Volt, Fremont , Field Support Engineer, Other , Fremont, California

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