Customer Specialist AD
Company: CarMax
Location: Fremont
Posted on: January 12, 2021
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Job Description:
6071 - Fremont - 44100 Christy Street, Fremont, California,
94538CarMax, the way your career should be!General Summary: Under
limited supervision of the Business Office Manager, the Customer
Specialist- Alternative Delivery provides exceptional customer
service in a fast-paced, team-oriented environment through the
completion of sales transactions, while working in multiple
environments including both indoors, outdoors, and offsite ("home")
delivery of vehicles. The Customer Specialist- Alternative Delivery
will also focus on the facilitation of paperwork and post-sale
processing. The Customer Specialist-Alternative Delivery will also
perform vehicle condition verifications and prepare the vehicles
for delivery.What you will do - Essential responsibilities*
Facilitate the completion of Home Delivery sales transactions*
Present and/or confirm MaxCare and finance decisions* Follow and
execute strategies to achieve store's sales budgets.* Maintain a
working knowledge of available financing options, titles and
extended service policies.* Interact with customers, other
associates and team members to provide outstanding internal and
external customer service.* Provide customer service to customers
by complying with CarMax procedures, including, but not limited to:
processing Home Deliveries, listening to and answering customer
questions and explaining paperwork process.* Perform various
Business Office tasks, including, but not limited to: Completing
Express Pickups, delivering Sales paperwork, completing Appraisal
Purchases, processing paperwork associated with the state DMV,
processing titles and processing auction sales.* Perform various
administrative and clerical duties, including, but not limited to:
Document copying, filing, payment management, reconciliation of
missing dealer plates or information and data entry into Microsoft
Excel and proprietary systems as required for logging vehicle
registration tags.* Drive vehicles to and from various locations as
requested by supervisor.* Adhere to all CarMax policies and
procedures.* Adhere to the Customer Specialist- Alternative
Delivery training timeline.* Process paperwork associated with
retail vehicle sales.* Manage multiple payment types including
receiving and counting money, distributing funds, preparing
deposits and handling of the safe with considerations to security
and asset protection.* Conduct vehicle condition verification and
convey results to Buyer or Senior Buyer for analysis* Present
appraisal offers to customers* Perform cosmetic inspections and
ensure that all vehicles meet CarMax Final Quality Standards.*
Prepare vehicles for delivery to customers.Qualifications and
requirements* Must possess a valid driver's license that meets the
CarMax Driver Safety Points Evaluation System criteria, as
explained in the CarMax Driver Safety Policy.* Successful
completion of all assessments.* Demonstrate exceptional
communication skills and attention to detail* Demonstrate active
listening skills.* Meet or exceed CarMax guidelines for customer
satisfaction.* Perform multiple duties in a high energy, fast-paced
working environment.* Use miscellaneous computer programs,
demonstrating intermediate PC skills.* Read, interpret, and
transcribe data in order to maintain accurate records.* Lift
objects that weigh as much as 25 lbs.* Complete all formats of job
related training.* Flexible to work in an indoor/outdoor
environment, ability to walk or stand for long periods of time and
be able to work in any inclement weather for several hours.*
Flexibility to work at multiple locations and deliver vehicles
offsite* Flexible work hours with shifts that may include nights,
weekends, and holidays.* Adhere to all CarMax policies including,
but not limited to, Attendance, Proper Recording of Time, Asset
Protection, EH&S (Environmental, Health & Safety), and
Standards of Professional Appearance.About CarMaxCarMax disrupted
the auto industry by delivering the honest, transparent and
high-integrity experience customers want and deserve. This
innovative thinking around the way cars are bought and sold has
helped us become the nation's largest retailer of used cars, with
over 200 locations nationwide.Our amazing team of more than 25,000
associates work together to deliver iconic customer experiences.
Along the way, we help every associate grow their career and
achieve their best, at work and in their community. We are
recognized for our commitment to training and diversity and are one
of the FORTUNE 100 Best Companies to Work For--.CarMax is an equal
opportunity employer, and all qualified candidates will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Fremont , Customer Specialist AD, Other , Fremont, California
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