GSOC Supervisor
Company: Allied Universal
Location: Fremont
Posted on: January 12, 2021
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Job Description:
We are North America's leading security services provider with
over 250,000 phenomenal employees. At Allied Universal, we pride
ourselves on fostering a promote from within culture. There are
countless examples of individuals who began their career as
Security Professionals and today hold positions on our senior
leadership team. For all full-time positions, we offer medical,
dental and vision coverage, life insurance, 401K, employee
assistance programs, company discounts, perks and more! We also
offer part-time and flexible schedules!Start your phenomenal career
with Allied Universal today!Phenominal benefits! $81,120/yrAllied
Universal is looking to hire a Global Security Operations Center
Supervisor.--The Global Security Operations Center (GSOC)
Supervisor leads the day to day activities of assigned shifts in
the client's GSOC. This position is responsible for line-level
supervision of up to ten Lead Operators and Operators. The GSOC
Supervisor assures that all GSOC positions are staffed with
qualified personnel and that all operations are conducted in line
with established policy and procedure. This position is under the
direction of the Operations Manager. Essential Job Functions: *
Receiving shift pass down information, and conducting shift
briefings to provide updates, assignments, training, and uniform
compliance * Maintaining situational awareness of natural and
man-made events that may compromise the safety and security of
personnel, business operations, and infrastructure for client
locations globally * Drafts and sends emergency mass notifications
and other crisis communications * Ensuring that field personnel
respond to all emergencies: medical, fire, hazardous materials,
natural disasters, and accidents * Assisting the Client's security
personnel with the development and/or revision of security
operation center processes, protocols, and systems * Identifying
and routing security for resolution of any nuisance or trouble
(physical security) alarms * Provides back-up, support, and on-call
function as-needed * Oversees quality control and oversight for all
production, support, and staffing functions in conjunction with
GSOC Operations Manager * Directly assists in developing and
maturing the capabilities of the GSOC including support for
operations and the intelligence/analytics areas * Supervise the
maintenance and deployment of a GSOC knowledge management dashboard
(ex: SharePoint Site or other tool)* Works with Operations Manager
to identify process and quality improvements * Represent the GSOC
in meetings with client personnel * Triage and manage incidents of
workplace violence or other associate misconduct * Developing and
executing training for the Operators in all control room functions
and conducting training exercises with the field leadership team
The ideal candidate will possess: * College Degree (BA) or
equivalent work experience in an operations center or dispatch
capacity * At least four years of experience in security * Valid
guard card/license, as required in the state for which you are
applying. * Excellent instructional, customer service, written and
verbal communication skills * Experience in conducting
research/analysis * Ability to multitask in a fast paced, at times
stressed work environment * Comfortable with high-tech work
environment and constant learning of new tools and innovations *
Flexibility to work all shifts, and willingness to assist the team
with overtime when needed * Good working knowledge of Microsoft
Office suite and Windows OS * Self-motivated, curious, and
knowledgeable pertaining to news and current events * Good working
knowledge of security systems for access control, CCTV systems,
badging systems, alarm monitoring systems * A dependable team
player with business maturity, enthusiasm and a positive attitude
The above statements are intended to describe the general nature of
this job. They should not be construed as an exhaustive list of all
responsibilities, requirements, skills, and standards required to
perform essential job functions.Allied Universal provides
unparalleled service, systems and solutions to the people and
business of our communities, and is North America's leading
security services provider. With over 250,000 employees, Allied
Universal delivers high-quality, tailored solutions, which allows
clients to focus on their core business. For more information:
www.AUS.com.We proudly support the Veteran Jobs Mission, a group of
over 200 companies that have committed to collectively hiring a
total of one million military veterans.
EOE/Minorities/Females/Vet/Disability--Allied Universal Services is
an Equal Opportunity Employer committed to hiring a diverse
workforce.PPO#14417*CB-NW Allied Universal provides unparalleled
service, systems and solutions to the people and business of our
communities, and is North America's leading security services
provider. With over 250,000 employees, Allied Universal delivers
high-quality, tailored solutions, which allows clients to focus on
their core business. For more information: www.AUS.com.We proudly
support the Veteran Jobs Mission, a group of over 200 companies
that have committed to collectively hiring a total of one million
military veterans. EOE/Minorities/Females/Vet/Disability--Allied
Universal Services is an Equal Opportunity Employer committed to
hiring a diverse workforce.PPO#14417*CB-NW
Keywords: Allied Universal, Fremont , GSOC Supervisor, Other , Fremont, California
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