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Outreach and Eligibility Worker

Company: Tri-City Health Center
Location: Fremont
Posted on: March 28, 2020

Job Description:

Job DescriptionWorking out in the community, the Outreach and Eligibility Worker, determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintains current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiates and processes casework through an automated system; identifies needs and makes appropriate referrals for health, social, and/or employment services. Serves as a liaison between TCHC and community groups as well as other non-profit agencies. Assists in follow-up with patients who are eligible for health care programs at TCHC. Develops, implements, and translates bi-lingual health education materials. Conducts bi-lingual presentations on TCHC programs and services to community agencies.

Essential Responsibilities


  • Working out in the community, determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintains current knowledge of program regulations and procedures necessary for multi-program caseload administration; initiates and processes casework through an automated system; identifies needs and makes appropriate referrals for health, social, and/or employment services. Assists in follow-up patients who are eligible for health care programs at TCHC.
  • Provides outreach activities at TCHC by assisting current and potential patients to gain access to health care coverage and TCHC services provided by the clinic, including health screenings, immunization and parent education.
  • Serves as a liaison between TCHC and community groups as well as other non-profit agencies.
  • Demonstrates commitment to, and understanding of, TCHC's Behaviors for Success and GUEST (Customer Service Model), by modeling customer service excellence in all internal and external relationships and in the performance of all duties and responsibilities.
  • Develops, implements, and translates bi-lingual health education materials.
  • Conducts bi-lingual presentations on TCHC programs and services to community agencies, as needed.
  • Collaborates with other departments and providers in all aspects that contribute to marketing, outreach, and education of Tri-City's services.
  • Maintains accurate records and submit program reports as required.
  • Prepares informational and marketing materials for TCHC.
  • Participates in health fairs, presentations and community outreach events.
  • Assists in the development and implementing of outreach strategies.
  • Assists in development of grant/contract resources to support expanded health care programs.
  • Conduct all work activities in compliance with applicable laws, regulations, statutes, and all TCHC policies and procedures; immediately reporting all observed or suspected non-compliant behavior to your Supervisor/Manager, the Compliance Manager, and/or the confidential reporting hotline.
  • Works flexible schedule Monday through Sunday to include day and evening hours.

    QUALIFICATIONS

    Required education, experience, training

    • High school diploma or equivalent education and experience.
    • Six months customer service experience with the demonstrated ability to work with people of diverse backgrounds with respect to race, ethnicity, class, sexual orientation and disability.
    • Experience conducting outreach activities and presentations.
    • Bilingual: Spanish/ Mandarin
    • Self-starter, able to work independently.
    • Demonstrated ability to show non-judgmental attitude and maintain client confidentiality.
    • Access to reliable transportation.
    • Ability to work flexible schedule seven days a week including evening hours.
    • Proficient in Microsoft and Internet

Keywords: Tri-City Health Center, Fremont , Outreach and Eligibility Worker, Other , Fremont, California

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