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Technical Support

Company: Nelson Technology
Location: San Francisco
Posted on: February 15, 2019

Job Description:

ABOUT THIS JOBAre you a customer experience superstar who loves to remove blockers and solve problems? Do you thrive in a fast-paced environment where you are surrounded by people who inspire you to be better and work harder every day? Do you want to be on the vanguard of marketing technology and Big Data? Consider joining our team. RESPONSIBILITIESProvide excellent Technical Support in a timely manner via multiple communication channels - phone/email/chatTriage and capture all necessary information when recording an incidentWork in a live ticketing system environment (Salesforce)Follow up and settle, to satisfactory conclusion, all customer requestsProactive acquisition and maintenance of technical product knowledgeQUALIFICATIONSBachelor's degree or equivalentGreat communication skills internally and externally. Prompt response and action when needed, people rarely need to follow up with you.Ability to work in ambiguous environments with little directionWillingness and desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive - provided by Dice Desktop Support Technician Helpdesk IT Support

Keywords: Nelson Technology, Fremont , Technical Support, IT / Software / Systems , San Francisco, California

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