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Field Service Liaison

Company: Eurofins Lancaster Laboratories
Location: Fremont
Posted on: August 4, 2022

Job Description:

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR --- 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Transplant Genomics Inc. ("TGI") is a molecular diagnostics company committed to improving organ transplant outcomes with non-invasive serial monitoring guided by genomics. TGI's recently introduced OmniGraf blood gene expression test is capable of reliably ruling out "silent" subclinical kidney rejection in kidney transplant patients with stable kidney function, while also providing enhanced results for proactive clinical decisions based on its leading positive predictive value.

The Field Service Liaison is primarily responsible for providing account service activities to existing TGI accounts to improve their practice efficiency and productivity through the adoption and expanded utilization of TGI's portfolio of biomarker tests with Organ Transplant centers and providers by collaborating with their respective Regional Transplant Manager, Client Services, Medical Science Liaison, and other stakeholders to improve the provider and patient experience. The FSL is expected to be an in-field / client-facing role supporting all logistical and administrative commercial activities at key existing accounts as directed by the National Sales Director - Liver.

Transplant Genomics, Inc. is searching for a Field Service Liaison (FSL). The candidate must live within the West, Central and Eastern territory's that they support.

Attainment

Essential Job Duties:

  • Account onboarding tasks to include the coordination, facilitation, and maintenance of contracting, billing, & payment needs.
  • Assuring accuracy of test; ordering, fulfillment, and result delivery
  • Patient and Provider logistical and administrative oversight and intervention to smooth the experience
  • Implement and execute standing order protocols at existing accounts
  • Achieve and strive to exceed performance metrics as determined by Sales leadership team

    Territory Management
    • Develop and manage relationships with transplant care teams and office staff
    • Follow through after implementation to ensure solid product adoption, maximize test utilization, and ensure accurate documentation standards are maintained for sample processing and reimbursement
    • Work to control customer level error rate through development and implementation of process and training
    • Works closely and collaboratively with Client Services to ensure positive client experience- acting as a 'safety net' for tracking order completion and developing solutions to identified issues
    • Travel as needed locally and overnight, visiting existing and prospective clients and effectively covering the geographical territory as assigned
    • Participate in client performance reviews throughout the year to retain and enhance client
    • Providing regular feedback to ASD regarding special cases, expansion of applications, and novel uses
    • Perform routine weekly & monthly administrative duties by established due dates
    • Enter call notes into Salesforce.com asap but no later than end of day the Friday of the same week
    • Travel locally and overnight to visit existing clients and effectively covering the geographical territory as assigned
    • Collaborate with sales representatives and leaders within the larger Eurofins U.S. Clinical Diagnostics market on strategic cross-selling initiatives
    • Submit expense reports within 30 days of being incurred
    • Complete assigned departmental and corporate trainings
    • Develop and maintain an effective/professional working relationship with external customers and internal colleagues to provide the best service possible
    • Represent department and organization professionally and favorably and in accordance with established Company standards and associate attributes at all times
    • Follow through after the close to ensure solid test adoption and maximize test volume, and to ensure timely payment from accounts
    • Other duties as assigned by management to aid in the expansion and flow of business

      Qualifications

      Essential Knowledge, Skills and Abilities:
      • Bachelor's degree or Clinical / Healthcare credentials-licenses in transplant patient-care with a strong preference for liver transplant or hepatology experience
      • At least 2 years of direct customer/patient 'on the job' patient / customer-service experience
      • Ability to travel up to 50%
      • Customer service focused and professional attitude, preferably in the healthcare industry
      • Ability to solve problems, prioritize, and multi-task
      • Goal oriented, with excellent time management and organizational skills
      • Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization and client hierarchy
      • Excellent verbal & written communication skills
      • Keenly attentive to detail
      • Ability to keep sensitive information confidential
      • High level of proficiency with PC based software programs, specifically Microsoft Excel, Word, PowerPoint, Outlook, Salesforce.com, iPad and associated apps

        Physical Requirements
        • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead
        • Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
        • Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
        • Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions
        • Must be vaccinated against the novel COVID-19 virus variants or provide proof of approved exemption

          Additional Information

          Position is full-time, Monday - Friday 8:00am - 5:00pm.

          As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

          To learn more about Transplant Genomics, Inc., please visit the following websites transplantgenomics.com and www.eurofinsus.com

          Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: Eurofins Lancaster Laboratories, Fremont , Field Service Liaison, IT / Software / Systems , Fremont, California

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