IT Business Development Manager
Company: Eurofins
Location: Fremont
Posted on: February 25, 2021
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Job Description:
Company DescriptionEurofins Scientific is an international life
sciences company, providing a unique range of analytical testing
services to clients across multiple industries, to make life and
our environment safer, healthier and more sustainable. From the
food you eat, to the water you drink, to the medicines you rely on,
Eurofins works with the biggest companies in the world to ensure
the products they supply are safe, their ingredients are authentic
and labelling is accurate. Eurofins believes it is a global leader
in food, environmental, pharmaceutical and cosmetics products
testing and in agroscience CRO services. It is also one of the
global independent market leaders in certain testing and laboratory
services for genomics, discovery pharmacology, forensics, CDMO,
advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in
Nantes, France to over 47,000 staff across a network of more than
900 independent companies in over 50 countries and operating more
than 800 laboratories. Eurofins offers a portfolio of over 200,000
analytical methods to evaluate the safety, identity, composition,
authenticity, origin, traceability and purity of biological
substances and products, as well as providing innovative clinical
diagnostic testing services, as one of the leading global emerging
players in specialised clinical diagnostics testing. In 2019,
Eurofins generated total revenues of EUR --- 4.56 billion, and has
been among the best performing stocks in Europe over the past 20
years. Job DescriptionThe IT Business Development Manager at TGI is
responsible for all the client-side IT needs including EMR/HL7
interface implementation, client onboarding, ongoing systems
training, automated laboratory ordering and process support. This
role will serve as a field liaison between Transplant Genomics
Sales and Customer Operations and the Client IT teams, Clinicians
and Laboratory Operations across the portfolio of Eurofins
Transplant companies to build EMR interfaces, provide meaningful
support, data and information that demonstrates benefits and
opportunities and helps facilitate superior client service and
patient care.This position is open to candidates on the West Coast
of the United States of America.* Draft Statements of Work for
delivery of client-side IT-related projects, primarily EMR/HL7
interfaces for Eurofins Transplant portfolio of tests* Ensure an
effective "onboarding" experience for new clients by providing
materials and connectivity in a timely, professional manner*
Provide onsite client support and training on IT systems, process
for ordering and receiving results, shipping, packaging,
turn-around time, how to prevent rejections, etc.* Collaborate with
IT resources within the Eurofins Transplant companies and client IT
teams to scope, design, implement, and test HL7 interfaces.*
Respond to internal and external client inquiries and needs with a
sense of urgency and high level of professionalism* Travel to
client sites to consult on technology issues, resolve ongoing
challenges, provide training and education, etc. * Retrieve and
evaluate data for Client Partnership Reviews* Review and analyze
monthly client issues with ordering, results, and test not able to
be performed, and identify issues, provide and execute corrective
action plans* Oversee and coordinate the client setup process with
other Eurofins laboratories* Add/update client information as
needed in LIMs and Salesforce.com* Facilitate knowledge transfer
and training to other Associates on IT systems and processes* Apply
best practices and implement effective client support processes*
Maintain an understanding of the company's products/tests, ordering
process, and key services* Work effectively with other Associates
and teams to provide best customer service possible* Represent
department and the organization favorably and in accordance with
established Company standards* Complete administrative tasks as
needed to complete objectives, including general filing, copying,
document preparation, and records management* Accountable in
achieving operational KPIs such as first-time fix rate, timeliness
of issue resolution, etc. * Other duties and/or projects as
assigned by managementQualificationsThe Ideal Candidate Would
Possess* Ability to effectively use Microsoft Excel and all other
Microsoft Office applications* Ability to problem solve, prioritize
and multi-task* Ability to read and interpret internal SOPs,
operating and maintenance instructions, and procedure manuals*
Self-motivated and driven; works independently with guidance from
management as needed* Excellent time management and organizational
skills* Process-oriented with the ability to apply critical
thinking and identify potential improvements* Service driven with a
professional attitude* Excellent interpersonal skills; ability to
collaborate and work effectively with internal and external clients
at all levels* Excellent verbal & written communication and
presentation skills* Keenly attentive to detail* Ability to keep
sensitive information confidential* Physical dexterity sufficient
to use hands, arms, and shoulders repetitively to operate a
keyboard and other office equipment, use a telephone, access file
cabinets and other items stored at various levels, including
overhead* Ability to speak and hear well enough to communicate
clearly and understandably with sufficient volume to ensure an
accurate exchange of information in normal conversational distance,
over the telephone, and in a group setting* Ability to continuously
operate a personal computer for extended periods of time (4 or more
hours)* Mental acuity sufficient to collect and interpret data,
evaluate, reason, define problems, establish facts, draw valid
conclusions, make valid judgments and decisionsBasic Minimum
Qualifications* Bachelor's degree or equivalent experience
required* 3+ years of professional experience; client service or
client-facing operations experience preferred* Healthcare knowledge
and laboratory knowledge/experience * Experience with, and/or
ability to understand hospital and laboratory information systems
(EPIC, Cerner), Health Level Seven (HL7) interface standards and
process, CRM (SalesForce.com) and other software* Willingness and
ability to complete overnight travel up to 70% of the time* Ability
to travel up to 70%* Lives on the West Coast of the United States
of AmericaAdditional InformationPosition is full-time, Monday -
Friday 8:00am - 5:00pm. Candidates currently living on the West
Coast of the United States of America.* Excellent full time
benefits including comprehensive medical coverage, dental, and
vision options* Life and disability insurance* 401(k) with company
match* Paid vacation and holidaysEurofins is a M/F, Disabled, and
Veteran Equal Employment Opportunity and Affirmative Action
employer.
Keywords: Eurofins, Fremont , IT Business Development Manager, IT / Software / Systems , Fremont, California
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