IT Business Development Manager

Company: Eurofins
Location: Fremont
Posted on: February 25, 2021

Job Description:

Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. In 2019, Eurofins generated total revenues of EUR --- 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years. Job DescriptionThe IT Business Development Manager at TGI is responsible for all the client-side IT needs including EMR/HL7 interface implementation, client onboarding, ongoing systems training, automated laboratory ordering and process support. This role will serve as a field liaison between Transplant Genomics Sales and Customer Operations and the Client IT teams, Clinicians and Laboratory Operations across the portfolio of Eurofins Transplant companies to build EMR interfaces, provide meaningful support, data and information that demonstrates benefits and opportunities and helps facilitate superior client service and patient care.This position is open to candidates on the West Coast of the United States of America.* Draft Statements of Work for delivery of client-side IT-related projects, primarily EMR/HL7 interfaces for Eurofins Transplant portfolio of tests* Ensure an effective "onboarding" experience for new clients by providing materials and connectivity in a timely, professional manner* Provide onsite client support and training on IT systems, process for ordering and receiving results, shipping, packaging, turn-around time, how to prevent rejections, etc.* Collaborate with IT resources within the Eurofins Transplant companies and client IT teams to scope, design, implement, and test HL7 interfaces.* Respond to internal and external client inquiries and needs with a sense of urgency and high level of professionalism* Travel to client sites to consult on technology issues, resolve ongoing challenges, provide training and education, etc. * Retrieve and evaluate data for Client Partnership Reviews* Review and analyze monthly client issues with ordering, results, and test not able to be performed, and identify issues, provide and execute corrective action plans* Oversee and coordinate the client setup process with other Eurofins laboratories* Add/update client information as needed in LIMs and Salesforce.com* Facilitate knowledge transfer and training to other Associates on IT systems and processes* Apply best practices and implement effective client support processes* Maintain an understanding of the company's products/tests, ordering process, and key services* Work effectively with other Associates and teams to provide best customer service possible* Represent department and the organization favorably and in accordance with established Company standards* Complete administrative tasks as needed to complete objectives, including general filing, copying, document preparation, and records management* Accountable in achieving operational KPIs such as first-time fix rate, timeliness of issue resolution, etc. * Other duties and/or projects as assigned by managementQualificationsThe Ideal Candidate Would Possess* Ability to effectively use Microsoft Excel and all other Microsoft Office applications* Ability to problem solve, prioritize and multi-task* Ability to read and interpret internal SOPs, operating and maintenance instructions, and procedure manuals* Self-motivated and driven; works independently with guidance from management as needed* Excellent time management and organizational skills* Process-oriented with the ability to apply critical thinking and identify potential improvements* Service driven with a professional attitude* Excellent interpersonal skills; ability to collaborate and work effectively with internal and external clients at all levels* Excellent verbal & written communication and presentation skills* Keenly attentive to detail* Ability to keep sensitive information confidential* Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead* Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting* Ability to continuously operate a personal computer for extended periods of time (4 or more hours)* Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisionsBasic Minimum Qualifications* Bachelor's degree or equivalent experience required* 3+ years of professional experience; client service or client-facing operations experience preferred* Healthcare knowledge and laboratory knowledge/experience * Experience with, and/or ability to understand hospital and laboratory information systems (EPIC, Cerner), Health Level Seven (HL7) interface standards and process, CRM (SalesForce.com) and other software* Willingness and ability to complete overnight travel up to 70% of the time* Ability to travel up to 70%* Lives on the West Coast of the United States of AmericaAdditional InformationPosition is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living on the West Coast of the United States of America.* Excellent full time benefits including comprehensive medical coverage, dental, and vision options* Life and disability insurance* 401(k) with company match* Paid vacation and holidaysEurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: Eurofins, Fremont , IT Business Development Manager, IT / Software / Systems , Fremont, California