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Customer Service Clerk

Company: Johnson Service Group
Location: Fremont
Posted on: May 16, 2022

Job Description:

Job Description Johnson Service Group is looking for a Customer Service Clerk. Candidate performs varied and responsible clerical and record keeping duties involved in servicing customer accounts; serves as front-line customer support processing customer requests for service, receiving payments, and addressing customer inquiries and complaints; and performs other related work as required. Location- Fremont, CA Duration - 6 months Pay rate - $31.33 per hour Responsibilities: Obtains required customer information to process requests for start or discontinuance of water services; establishes deposit amounts from written guidelines for new customers and prorates and adjusts billings as appropriate Interprets policies and procedures and exercises judgment to respond to routine customer inquiries and complaints pertinent to billing, fees, rate structures and services; researches questions or problems and follows up as required or refers to appropriate personnel for resolution. Receives customer payments, makes change and issues receipts; opens and verifies customer payments received by mail; balances daily cash receipts, totals batches of checks received and prepares bank deposit documents. Uses an on-line computer system extensively to process customer service requests; to post payments; to create or update master customer account files and related meter records; and to create work orders for field personnel. Schedules and coordinates activities of field personnel relative to new water service and/or turn-off of service due to non-payment; and reads tract maps and researches records to locate properties to assist field personnel. Issues hydrant meters for temporary water service and processes payments, enters readings, bills for damages and refunds depositions. Reviews a variety of customer account records for completeness and arithmetic accuracy; makes necessary corrections or refers to appropriate personnel for further action. Prepares correspondence and scheduled and/or special reports related to customer service activities. Serves as receptionist for administrative offices, receiving and screening all telephone calls and visitors and referring caller to proper office or individual. Performs other related work as required. Qualifications: Education: High school diploma or its equivalent. Experience: One (1) year of general office support work in which major duties included interpreting and explaining policies and procedures to the public. Company Description Johnson Service Group, Inc. (JSG) is a leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada and make connections throughout North America. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. Which is why we have recently expanded our consulting services to include information technology consulting in addition to our wide array of staffing services. But don---t just trust us --- let our accolades tell the story. For the past six years, JSG has been named to a variety of prominent Staffing Industry Analyst (SIA) award lists including: Largest U.S. Staffing Firms, Largest Canadian Staffing Firms, Fastest Growing U.S. Staffing Firms, and Largest U.S. Engineering Staffing Firms. People and culture make JSG a great place to work. We---re always looking for passionate and talented business development and recruiting professionals who want to build a future with one of our nationwide teams. We offer medical, dental, and life insurance options, sick time, 401(k) and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Keywords: Johnson Service Group, Fremont , Customer Service Clerk, Hospitality & Tourism , Fremont, California

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