Sports-Minded Customer Service Representative
Company: Elite Marketing Concepts Inc.
Location: Fremont
Posted on: May 10, 2022
Job Description:
Job DescriptionOur Sports-Minded Customer Service
Representatives are communication experts who provide fast,
friendly service to customers to ask questions, assess their needs,
and provide immediate assistance.Upon joining our goal-driven,
energetic team, the Customer Service Representative will receive
two weeks of intensive hands-on training to become a resident
expert in…
- The products and services available
- San Diego market demographics
- Consultative sales techniques
- Account activation, delivery methods, and installation
details
- Proper compliance procedures and handling of confidential
customer information
- And more!The training does not stop there either! Our firm is
extremely passionate about ongoing personal and professional
development, which is why we actively participate in virtual
networking sessions, attending conferences from industry-leading
executives, and daily practice scenarios.As our Sports-Minded
Customer Service Representative, you will use a lead-based system
to meet with customers. The primary objective of each customer
interaction is to greet, qualify, recommend, and close, so our
Customer Service Representatives must be hospitable, professional,
understanding, and active listeners. You will also…
- Follow all CDC and local mandates while working with customers.
Your safety and the customer's are our top priority, and we will
not compromise that
- Accurately complete, send, and file product and service order
forms in accordance with our privacy and confidentiality
guidelines
- Be encouraged to evaluate our current onboarding and training
procedures, determine ways to improve the customer relationship,
solidify the sales cycle, etc.
- Work with fellow team members within the customer service
department to set attainable customer outreach and acquisition
targets
- Enforce our values and exemplify them through every interaction
between you and a customer, fellow team member, and clientYou will
be successful if you…
- Have at least 1-2 years of experience in a customer service,
sales, or client-facing position. Individuals with retail or
hospitality experience perform exceptionally well due to their
excellent communication and problem-solving skills
- Take pride in your achievements. You always give 100% and
embrace challenges with open arms. Don't worry, our team will be
there if you need help
- Have a sense of humor. Let's face it. In this day and age, we
should all try to laugh a little more and enjoy the moment.
- Believe in your ability to make a difference. Whether that is
working one-on-one with a customer or taking part in one of our
charity events
- Are results-focused, but also on the right way to get them. We
will not ever compromise our value and integrity, and we expect the
same from our employeesPowered by JazzHRYAgbSHXX9N
Keywords: Elite Marketing Concepts Inc., Fremont , Sports-Minded Customer Service Representative, Hospitality & Tourism , Fremont, California
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