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Customer Service Specialist

Company: Ichor Systems, Inc.
Location: Fremont
Posted on: January 11, 2022

Job Description:

OverviewProcess customer inquiries and orders; answer routine inquiries, provide follow-up customer service supportExpedite delivery of productsMaintain product-specific database; documents customer calls, problems and resolutionsAct as liaison between manufacturing, sales and customerResolve escalated customer problems and issuesAssist with all other administrative tasksWork independently with moderate supervisionComply with all Ichor business and compliance policiesAnalyze current and recommends new procedures and processesWork with production and other operating functions regarding delivery and service mattersDiagnose problems and determine when to escalate to the next level

Keywords: Ichor Systems, Inc., Fremont , Customer Service Specialist, Hospitality & Tourism , Fremont, California

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