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Shift Manager

Company: Jamba Juice- Warm Springs Blvd
Location: Fremont
Posted on: January 10, 2022

Job Description:

Shift Manager

Primary Role:

A Shift Manager is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the shift manager effectively is the store leader. Shift managers typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.

Essential Functions:

General

Responsible for maintaining shift operations excellence

Ensures that the store appearance and cleanliness are to Jamba's standards

Demonstrates exceptional shift leadership behaviors

Communicates all shift issues, concerns and needs to the store General Manager

Responds to directives in an accurate and timely manner

Recognizes and rewards outstanding performance of shift team members

Educate and engage the community and store customers on all of Jamba's products and services

Other duties as assigned

Customer Service

Demonstrates an excellent level of customer service

Motivates and mentors team members to deliver customer service excellence

Accountable for the customer engagement experience on the shift

Provide customers with product suggestions and information

Motivates and mentors team members on providing customers with product suggestions and information

Maintain exceptional customer service metric scores

Operations

Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store

Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards through Jamba On Stage to create an excellent customer experience. Provide performance feedback to Team Members

Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions

Communicate clearly, concisely and accurately in order to ensure effective shift operations

Follow all food safety, cash handling and operations procedures and policies

Coordinate and participate off site program customer visits and deliveries

Human Resources

Train and on-board new Team Members on both front- and back-of-house procedures

Provides construction performance feedback to the store team members

Participate in the interviewing and hiring process for new team members

Business Management

Ensure proper financial accountability during each shift. Hand off shift to next manager in charge or ensure the store is closed properly for next day's opening manager.

Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required.

Requirements:

Must be 18 years of age

Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week

Ability to manage others required

High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred

Computer skills including some Microsoft software and register skills

Must be able to lift 30-40 lbs regularly throughout shifts

Ability to stand, bend, reach and scoop through-out assigned shfit

Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40 - F to -10 - F

JB.0.00.LN

Keywords: Jamba Juice- Warm Springs Blvd, Fremont , Shift Manager, Hospitality & Tourism , Fremont, California

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