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Customer Service/Inside Sales Representative

Company: ERIKS North America
Location: Fremont
Posted on: January 9, 2022

Job Description:

ERIKS Seals and Plastics ERIKS Seals and Plastics, Inc., a United States division of ERIKS, focusing specifically on the sealing and custom plastics products and offering related technical and logistics services for the consumer products, food and beverage, heavy equipment manufacturing, oil and gas, pharmaceutical, power generation, semiconductor, transportation and the water and wastewater industries. ERIKS Seals and Plastics is headquartered in Dallas/Fort Worth, TX and has facilities in New Berlin, WI, Seattle, WA, Portland, OR, Fremont, CA, Roseville, CA, Norwalk, CA, Houston and Dallas, TX, and Turpen and Associates in Tulsa and Oklahoma City, OK. For more information on ERIKS Seals and Plastics, visit www.ERIKSUSA.com. ABOUT THIS OPPORTUNITY Role Profile Position: Customer Service RepresentativeLocation: Fremont, CAJob Type: Full-TimeStatus: Non-Exempt Summary of the Role The function of the Customer Service Representative is to provide direct support to the Service Center Managers and Account Managers in the ongoing development of existing and prospective ERIKS Seals & Plastics customers to ensure that the Service Center is able to meet its growth targets. Responsibilities + Must maintain 100% commitment to safety policies and procedures. + Partners with Account Managers to provide sales quotes+ Processes incoming inquiries into company sales system+ Quotes customers using working knowledge of product+ Successfully achieves budgeted Service Center sales goals+ Coordinates with A/R personnel in creating and establishing new accounts and follows up on collections+ Coordinates with Account Managers and Service Center management to keep account activities updated+ Monitors delivery date commitments and expedites where appropriate+ Monitors customer specific inventory for sales order fulfillment+ Answers inbound calls and makes outbound calls to potential and existing customers for new and sales growth opportunities+ Builds and maintains strong internal and external relationships+ Provides technical/service support to account management, service center management and internal and external customers Skills and Abilities + Possess excellent customer service skills+ Ability to interact with customers and team-members in a professional manner+ Ability to work independently and prioritize responsibilities+ Must have excellent communication skills, both oral and written+ Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure + Must be able to perform calculations using whole numbers, fractions and decimals+ Basic computer skills including MS Word, Excel, internet and email+ Must be able to successfully utilize the company enterprise resource software Qualifications + 2-4 years of experience in industrial sales+ College degree preferred, will consider equivalents Total Rewards + Competitive compensation plan+ Health Benefits: medical, dental, vision, short term and long term disability+ 401-k with company match+ Paid time off Equal Opportunity Employer It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Because we need you just as much as you need us.Together we are unbeatable! Opportunities for growth! ERIKS is growing and has room for enthusiastic, motivated employees to grow with it. ERIKS gives employees the opportunity to develop themselves, at both the professional and personal level. Dynamic! ERIKS is a healthy, growing enterprise. This brings continuity, stability and, therefore certainty. Certainty, with room for ambition, personal development and innovation. Challenges and innovation! Working at ERIKS means working in an innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner. All of this as a team and as individual. Being part of a strong team! ERIKS is constantly working on a corporate culture where people take centre stage. A friendly, open and pleasant work environment with respect for and confidence in one another. A stimulating and challenging workplace climate where knowledge is shared. As an ERIKS employee, you form part of a winning team; a team that helps keep ERIKS the undisputed market leader in its field. Work placement, traineeship opportunities for students! We offer ample opportunities, especially for students from a technical or commercial background. The wide range of trainee posts at ERIKS offers students the opportunity to gain practical experience at an innovative multinational company. Those in search of an informative and challenging traineeship at an organisation with a friendly and open work climate need look no further than ERIKS. A traineeship in Continental Europe, North America, UK & Ireland and Asia; ERIKS makes it all possible.

Keywords: ERIKS North America, Fremont , Customer Service/Inside Sales Representative, Hospitality & Tourism , Fremont, California

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