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Director of Ambulatory Clinical and Revenue Cycle Applications

Company: Washington Hospital Healthcare System
Location: Fremont
Posted on: November 24, 2022

Job Description:

Division: Information ServicesJob Title: DirectorAmbulatory Clinical and Revenue Cycle ApplicationsJob Code: E5BPosition SummaryThe DirectorAmbulatory Clinical and Revenue Cycle Applications is an administrative level manager. He/she assumes responsibility and accountability for the overall functioning of assigned programs/service, working in cooperation and collaboration with operational leadership assigned to each clinic/program/service to assure optimal patient care.In addition to performing the essential functions listed below, may also be assigned other duties as required.Statement of AccountabilityReports to: Chief Information Officer (CIO) or Senior Director of ISJOB DESCRIPTIONS\DIRECTOR AMBULATORY CLINICAL AND REVENUE CYCLE APPLICATIONSQualifications

  • Education
  • Licensure
  • Work Experience
  • Skills/computer/ specific technical
  • Other qualifications, miscellaneousSpecify if qualifications are Required or Preferred
  • Bachelor's Degree in or higher in computer technology or information systems related subject, business, or any clinical degree. Graduatedegree preferred.
  • Certification in one or more Epic Applications.
  • Five years experience with medical information systems.
  • Five years supporting clinical practice information systems.
  • Experience or expertise in revenue cycle solutions and support of billing.
  • Exceptionally self-motivated and directed.
  • Ability to set and manage priorities judiciously.
  • Excellent written, oral, and interpersonal communication skills.
  • Superior understanding of the organization's goals and objectives.
  • Leadership ability.
  • Ability to motivate in a team-oriented, collaborative environment.
  • Project management experience and/or an understanding of project management principles is highly desirable.
  • Understanding of business/clinical process redesign.
  • Experience in strategic technology planning, execution, and policy development.
  • Basic understanding of computer systems characteristics, features, and integration capabilities.JOB DESCRIPTIONS\DIRECTOR AMBULATORY CLINICAL AND REVENUE CYCLE APPLICATIONSJob Description: Director Ambulatory Clinical ApplicationsPage 1Essential Job ResponsibilitiesAchieving ResultsKey Components: assess, plan, evaluate, demonstrate initiative, quality of work, productivity1.In conjunction with the management, defines and establishes the department's philosophy, goals, and objectives directed at achieving high quality information systems in accordance with the mission and strategic plan of the organization.2.Collaborates with Clinic Managers and Directorsto establish documentation requirements, selection, and retention policies for clinical content in the specific programs/services of responsibility for WeCare.3.Collaborates with the Physician Chief of Services/Medical Directors, Managers and other staff regarding clinical application of WeCare.4.Performs assessment and data collection in an ongoing and systematic manner.5.Assesses developmental, learning, or other special needs of clinic managers, staff, patients, and families.6.Assures that staff competencies are appropriate and validated so that they can perform the skills necessary.7.Evaluates the effectiveness of Unit and Division Operations for the Ambulatory WeCare and adjusts priorities as needed. 8.Supports role and standards based practice through role modeling, monitoring, and precepting, evaluating, and giving feedback.Demonstrates SkillKey Components: competency, job knowledge, organizational skills, analytical skill, management of information, employee & patient safety1.Responsible for job descriptions, certifications, performance standards & performance evaluations of all personnel for Ambulatory applications for WeCare.2.Functions as a resource to Operations, demonstrating competency in judgment, selected technical skills, and appropriate knowledge base for the WeCare system.3.Informs the supervisor of activities, needs and problems within areas of responsibility.4.Assumes responsibility for committees and task forces and participates and represents IS on various hospital and medical committees.5.Ensures coordination, integration and management of pertinent information through critical thinking and decision-making.6.Based on job knowledge, able to direct and manage clinical situations through understanding of roles.7.Demonstrates analytical skills by using decision-makingauthority and scientific knowledge in order to implement action plans.8.Analyzes and uses data obtained through the WeCare system to identify trends and identify opportunities for improvement.Planning & CoordinatingKey Components: delegates, decision making, problem solving, management of resources1.Plans, organizes, directs and controls defined/assigned specialty areas regarding WeCare in compliance with regulatory/evaluative agency codes and standards and legal regulations.2.Participates in hospital planning, decision-making, and policy formulation as a member of the hospital administrative staff.3.Plans, develops, implements, and controls the annual budgets for areas of responsibility in collaboration with management.4.Collaborates with Managers/Directors, Clinical Specialists, and the Education Department to promote staff education programs including orientation, continuing education, skill review and training and other programs as defined by regulatory/evaluative agencies for the WeCare system.Planning & CoordinatingCont.5.Functions to establish priorities of unit operations for WeCare based on essential patient needs and available unit resources of time, personnel, equipment and supplies. 6.Delegates tasks based on staff ability. Supervises delegated tasks appropriately.7.Develops and implements mechanisms for collaboration between nursing staff members, physicians, and other clinical practitioners and the analyst team.8.Analyzes and utilizes outcome data, and performance standards to further develop the workforce ability to engage in role and standards based practice for documentation and workflow.ProfessionalismKey Components: dependability, interpersonal skills, teamwork, patient first ethic, customer service, communication skills, punctuality/attendance, receptiveness to criticism, judgment, confidentiality1.Assures that strict confidentiality guidelines are adhered to by all staff members, both intra-and interdepartmentally.2.Demonstrates awareness and sensitivity to patients' rights and the patient first ethic.3.Participates in community-based activities representing the interests of WHHS.4.Demonstrates consistent and effective communication skills using interest-based communication and following the chain of command.5.Promotes professional and clinical growth and technical expertise of all staff members with areas of responsibility.6.Demonstrates professional responsibility by developing, maintaining and following Hospital, Divisional, and unit-based policies and procedures as well as Memorandums of Understanding.7.Role models integrity and fosters teamwork among colleagues and staff.8.Demonstrates effective leadership skills, including organization, coordination and delegation in managing assigned duties.9.Strengthens role-based professional practice within the interdisciplinary team.Improving the OrganizationKey Components: performance improvement, quality initiatives1.Plans and coordinates interdisciplinary performance improvement activities, and unit-based quality assurance and improvement activities for the WeCare application.2.Assures staff provides quality customer service and respond appropriately to customer compliments and complaints. Follows up on customer feedback.3.Seeks to improve operations, keep staff informed, and reduce the cost profile of unit or service.4.Plans for improving the clinical competency and leadership skills of managers and unit staff members, maintaining accurate records and evaluating effectiveness of actions for WeCare.5.Demonstrates an awareness of self-responsibility and accountability for improving own level of practice.Self-DevelopmentKey Components: maintain license/certification, education and training1.Provides direction, supervision, and counseling to enhance job performance and professional growth.2.Engages in professional development that increases knowledge and skill related to the professional role, accountability, evidence-based practice, and supervision of others.3.Seeks out professional and educational opportunities to increase knowledge of research-based practice.Regulatory ComplianceKey Components: JCAHO, Title 22, OIG, HIPAA, State/Federal laws, hospital policies1.Demonstrates awareness of, and compliance with, patient safety and regulatory and licensing standards; i.e., Joint Commission, Title 22, OSHA, EMTALA, HIPAA, CMS, CDPH, CA Privacy law and other service specific regulations.2.Prepares and maintains clinical and administrative records and reports as needed/required to reflect the overall performance of the specialty area.3.Collaborates with nurse and clinic managers to assure that regulatory/evaluative agency standards are met.4.Demonstrates knowledge of the legal issues and liabilities in all aspects of patient care. Promotes safe practice to reduce risk.Prepared by:Vicki Otting Director of Inpatient Clinical ApplicationsDate: 10/7/22Approved by:John LeeTitle: CIODate:Personnel Office Review:Date:Revised Date:JOB DESCRIPTIONS\DIRECTOR AMBULATORY CLINICAL AND REVENUE CYCLE APPLICATIONSPage 1Physical RequirementsJob #: E5BJob Title: DirectorAmbulatory Clinical and Revenue Cycle Operations
  • Physical Activities - General description. Show average time (0 - 8 hours) per workday.a. Sitting: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)b. Walking: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)c. Standing: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)d. Bending: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)e. Squat, kneel, None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs) crawl:
  • Weight lifted / force exerted. Show average time (0 - 8 hours) per workday:a. 0 -25 lbs. (light): None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)b. 26 - 50 lbs. (med): None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)c. 51 + lbs. (heavy): None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)d. Describe type of activity: Pushing/Pulling Reaching above shoulder level Lifting Carrying. e. Details of heaviest item/activity:
  • Repetitive use of hands. Show average (0 - 8 hours) / workday:a. Both hands: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)b. Dominant only: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs))c. Dexterity: Simple grasping Power grasping Fine manipulation.Describe any special activity:
  • Repetitive use of feet (other than walking/standing), i.e. foot control.Show averagetime (0 - 8 hours)workday:a. Right Left Both None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)Describe any special activity:
  • Vision requirements: Basic Vision Requirements; including Close Vision (clear vision at 20 inches or less) and Distance Vision (clear at 20 feet or more). Specific Vision Requirements:a. Color Vision (ability to identify and distinguish colors) b. Peripheral Vision (ability to observe up/down or left/right while eyes are fixed on a given point) c. Depth Perception (three-dimensional vision; ability to judge distances and spatial relationships)Describe any special vision requirement:
  • Hearing requirements: Basic Hearing Requirements; including ability to hear alarms and pages, ability to hear communications, requests or instructions from patients, staff or public.Describe any special hearing requirement:
  • Work Environment - This job requires exposure to the following environmental conditions:a. Blood or body fluids e. Toxic or caustic chemicalsi. Electrical shock risk.b. Wet, humid conditions (non-weather) f. Outdoor weather conditionsj. Risk of radiationc. Work near moving mechanical parts g. Extreme cold (non-weather)k. Vibrationd. Fumes or airborne particles h. Extreme heat (non-weather)i. Noise level for work environment is: Very Quiet Quiet Moderate Loud Very Loud
  • Other (if applicable):JOB DESCRIPTIONS\DIRECTOR AMBULATORY CLINICAL AND REVENUE CYCLE APPLICATIONSJob Description: Director Ambulatory Clinical and Revenue Cycle ApplicationsPage 1Job Hazard AnalysisDepartment: Information Services Job Code: E5BHazards Which May Be EncounteredInjuryMethods To Prevent InjuriesLifting Objects and or Moving PatientsBack Injuries, HerniasUnderstand anatomy of back, causes of back pain, preventive approaches, use of aids when lifting. Proper lifting and moving of patients and objects. Exercises to strengthen back. Preventive measures when lifting and use of aids when lifting. Exercises to strengthen back.Slip/Trip/Falls/Use of LaddersContusions, Sprains, StrainsAvoid undue speed. Use handrails. Clean up spills immediately. Pick up dropped items. Keep walkways clear of clutter. Correct tripping hazards. If using ladders, use ladder in good repair. Follow department safety guidelines for use of ladders.Fires & Natural DisastersBurns & All Types of InjuriesRecognize possible causes of fires: smoking materials, faulty equipment, etc. and educate patients. Workers need to be familiar with disaster plans and know exit routes.Electrical HazardsShocks & BurnsReport and remove from use, unsafe equipment and appliances. Unplug equipment by pulling on plugs not cords. Complete electrical safety education and seek assistance if any unsafe conditions are noted.AssaultsMinor Injury to DeathEmployees need to be aware of potential dangers to ensure safety. Awareness of existing security measures and defensive behavior can protect employee from assaults.Needle and Sharp InjuriesCuts, Punctures, LacerationsSharps should be discarded in designated containers as soon after use as possible. Employees should exam & handle soiled linens & similar items as if they contained sharp items. Obstacles & Broken ObjectsAbrasions, Contusions, Lacerations, and FallsArrange furniture to allow free movement about rooms and hallways. Keep doors & drawers closed when not in use. Clean/discard broken objects properly (i.e. broken glass should be swept up - not picked up with fingers). Remove all broken items from service.Exposure to Communicable and Other DiseasesInfection - minor to deathUse Infection Control procedures as defined in Infection Control manual for specific diseases. These include handwashing, personal protective equipment, knowing the risks. Label linens and wastes properly. Use Standard Precautions with all patients. Keep environment clean.Exposure to Chemical AgentsBurns, inhalation injuries, etc. See individual MSDS.Employees should be familiar with chemicals in their departments. Employees should follow procedures as outlined in their department Hazardous Material training and refer to MSDS's before using/handling any chemical. Do not use any chemical without proper labeling. Wear personal protective equipment as required by department and manufacturer's directions.Possible exposure to radiationSterility, Cancer, Shortened Life ExpectancyWhen appropriate, employees should wear film badges (they are monitored routinely) and use shielding, lead aprons, and/or gloves. Identify and appropriately manage radiation therapy patients and their secretions.LatexDermatitis to deathAlert manager if you feel that you are allergic to latex materials. Use non-latex gloves for all procedures requiring gloves. Read labels to check for latex content.Soaps, Detergents, Cleaning SolutionsDermatitisFollow departmental procedures. Personal protective equipment is available if department is unable to substitute agents that do not cause dermatitis. Read and follow manufacturer's directions for use.Ergonomic ProblemsWide Variety of Musculoskeletal or nerve disordersFollow safe body mechanics and ergonomic practices as described in hospital education. Maintain a safe, neat, uncluttered environment. Practices include keeping file drawers closed, walkways clear, not reaching overhead and twisting, etc. Seek assistance from department manager if a task is causing physical problems. If work site evaluation is desired, discuss with department manager.Possible Exposure to Chemotherapeutic AgentsBurns, reproductive harm, other injuriesEmployees who administer chemotherapy must undergo training in: preparation, use, and spill cleanup of chemotherapeutic agents, disposal of equipment and supplies in proper containers, and care of patients receiving chemotherapy according to procedure.Exposure to Video Display TerminalsEye strain & stress in addition to ergonomic complaintsIt is unknown if significant visual dysfunction results from long-term use of VDT's. Problems may be reduced with control of lighting, glare, and color contrast. Workers should have adequately corrected vision. If a VDT evaluation is desired discuss with department manager.Possible exposure to patient medications during administration. Allergy, adverse drug reaction, other unknown injuryRefer to specific drug information for proper handling to avoid unintended exposure.Exposure Microwave RadiationRadiation EffectsEnsure regular maintenance of machine. Clean all spills. Report and remove from use, unsafe appliances. Unplug equipment by pulling on plugs not cords.Injury from Compressed Gas and/or CylindersAll types of injuriesCompressed gasses are flammable & under pressure so must be handled with care. All compressed gas cylinders must be secured in storage or during use. Use proper connections for tanks. Know how to change connectors. Complete safety education on unit.Possible exposure to Waste Anesthetic GasesHealth Effects per drug/gas informationUse scavenger systems in anesthetizing locations. Be cognizant of hazards of anesthetic gases and follow procedures as outlined in department training. Acute exposure is in the immediate post-op period. Avoid close proximity to exhaled breath of patient who received anesthetic gases.Sterilization Equipment, Steam and ChemicalBurns, Chemical ExposureComplete training and orientation for steam and chemical sterilization equipment. Use appropriate heat resistant materials to handle hot trays or instruments. Be aware of sources of steam. Use appropriate personal protective equipment as described by manufacturer.JOB DESCRIPTIONS\DIRECTOR AMBULATORY CLINICAL AND REVENUE CYCLE APPLICATIONS

Keywords: Washington Hospital Healthcare System, Fremont , Director of Ambulatory Clinical and Revenue Cycle Applications, Healthcare , Fremont, California

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