Customer Service Manager - SFO CA
Company: Signature Flight Support Corporation
Location: Hayward
Posted on: April 17, 2024
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Job Description:
Job Description
Signature Aviation is a market leading global aviation services
provider with over 220 locations and 6,000 employees worldwide.
Eligible team members enjoy a wide array of benefits including
health and welfare options, generous 401k match, paid time off,
tuition assistance, and limitless opportunities for training and
development.
Customer Service Managers lead customer service teams engaged in
handling service requests and problem resolution for customers,
crew, and passengers of general aviation aircraft.
Job Responsibilities
Essential Duties and Responsibilities:
Directly supervise and coordinate the activities of the Customer
Service Representatives engaged in providing a variety of service
requests and problem resolution.
Recommend resolution to customer problems and/or complaints.
Meet, greet and assist customers with hotel reservations, ground
transportation, catering and other services for arriving and
departing aircraft.
Monitor performance of Customer Service Representatives to ensure
technical accuracy, demeanor and adherence to Company policies and
procedures.
Perform personnel actions such as interviewing, hiring, scheduling,
training, appraising performance, rewarding and disciplining
employees; addresses complaints and resolves problems.
Processing sales transactions, fuel tickets, meter sheets.
Update vehicle inventory and Total FBO to reflect daily
activity
Coordinate service requests with other departments.
Review, audit, oversee, and compile work statistics for accounting
and reporting purposes
Supervisor Responsibilities:
Manage Customer Service Representatives
Job Qualifications
Minimum Education and/or Experience:
Bachelor's degree or equivalent experience
Four years or more years of related experience
Additional knowledge and skills:
General knowledge of business management, marketing, accounting and
computer applications. Excellent communication, interpersonal and
organizational skills.
Solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization
exists.
Must possess a valid state driver's license.
Regularly stand and walk, use hands to finger, handle or feel;
reach with hands and arms; and talk or hear.
Occasionally required to climb or balance, stoop, kneel, crouch or
crawl.
Occasionally may lift and/or move up to 40 pounds.
Read, write, and fluently speak and understand the English
language.
Read and interpret documents such as safety rules, operating and
maintenance instructions and procedure manuals.
Interpret a variety of instructions furnished in written, oral,
diagram or schedule form.
Write routine reports, business correspondence and procedure
manuals.
Effectively communicate with other managers, subordinates, clients,
customers and the general public.
Add, subtract, multiply and divide in all units of measure, using
whole numbers, common fractions and decimals.
Pay ranges vary based on multiple factors including, without
limitation, skill sets, education, shift worked, responsibilities,
seniority, geographical market, merit, output, productivity, prior
training or experience, travel. The pay range for this position is
$ 80,000 / $100,000 yearly.
Qualified applicants will receive consideration for employment
without regard to age, race, color, religion, sex, sexual
orientation, gender identity, national origin, or protected veteran
status.
About Us
From your health to your financial wellness, there
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