Franchised Front Office Manager

Company: Marriott International
Location: Fremont
Posted on: June 24, 2022

Job Description:

Posting Date Jun 14, 2022

Job Number 22099574

Job Category Rooms & Guest Services Operations

Location Fremont Marriott Silicon Valley, 46100 Landing Parkway, Fremont, California, United States VIEW ON MAP

Brand Marriott Hotels Resorts

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

Additional Information: This hotel is owned and operated by an independent franchisee, Remington Lodging and Hospitality, LP. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

The Front Office Manager directs and controls operation of the front office and coordinates activities to obtain optimal room occupancy, revenue and guest satisfaction. The Front Office Manager oversees all activities in the front office to ensure high guest service standards are met, as well as accuracy in all phases of the operation.

Core Responsibilities:

* Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
* Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
* Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
* Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
* Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
* Assist the General Manager by handling special requests, group blocking and unusual circumstances.
* Guide occupancy for maximum yield management of the hotel.
* Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
* Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
* Perform other duties as assigned.

Knowledge, Skills, and Competencies:

* High work ethic, self-initiative , independent judgment
* Proven customer service and problem solving experience
* Regular attendance according to established guidelines
* May be required to work varying schedules to reflect the business needs of the property
* Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
* Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

This company is an equal opportunity employer.

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Keywords: Marriott International, Fremont , Franchised Front Office Manager, Executive , Fremont, California