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Operations Program Manager, ITAD Harvesting

Company: Facebook App
Location: Fremont
Posted on: May 16, 2022

Job Description:

Meta is seeking a forward thinking experienced Project Manager to join our Site Services team. Our data centers, and the tens of thousands of servers installed in them, are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our innovative services are delivered. Meta is at the leading edge of the global data center industry both in terms of how data centers are designed and operated. This person should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success.At Meta, we also embed sustainability in everything we do and are committed to minimizing our environmental footprint. The Infra Data Center Business Support team leverages operational efficiencies to develop effective scalable solutions that support all aspects of data center operations. We drive sustainability at our data centers by designing our approach to take into account the full hardware lifecycle, including manufacturing, operating, decommissioning, and re-using/disposing of equipment and components. As a result, we are able to harvest and redeploy components and systems that meet our reliability standards, find a second life for parts outside of our data center through secondary markets, and ensure all residual materials are recycled responsibly. Facebook is seeking an Operations/Quality Program Manager to scale and support Circularity/Harvest Operations in the Southern Region of the US, additional locations may follow.

Operations Program Manager, ITAD Harvesting Responsibilities:

  • Manage harvest and ITAD operations workflow delivery for large-scale ITAD vendors while monitoring progress against goals and managing operations to meet and exceed KPIs.
  • Lead in the development of strategy and alignment of cross functional partners.
  • Drive continuous improvement efforts to enhance operational performance and stakeholder experience by partnering with internal business partners and vendors.
  • Drive exceptional service quality through reinforcing high standards and coordinating cross-team quality assurance and efficiency efforts.
  • Plans, develops and/or implements quality assurance procedures.
  • Evaluates quality deviations to determine cause, effect, and corrective measures to remedy such deviations.
  • Run regular syncs with vendor and internal cross-functional teams to maintain proactive stance/awareness about operations and issues.
  • Collaborate with cross-functional teams and vendors/manufacturers to coordinate failure analysis efforts.
  • Ability to work with a variety of internal/external, local/global stakeholders and remote teams, through the exchange of best practices, alignment of processes and prototyping of new initiatives and strong collaboration especially with other Program Managers and SMEs.
  • Surveys stakeholders and cross-functional partners periodically regarding accuracy of shipments, quality of product, efficiency of process, adherence to specifications and overall customer experience.
  • Conduct business process reengineering reviews to innovate business processes and define ways to improve efficiency and effectiveness.
  • Manage/lead third party service providers.
  • Develop, design, implement, and manage operations and processes to support harvesting and ITAD related activities at scale.
  • Ability to travel domestically and internationally up to 20%-50%.

    Minimum Qualifications:
    • 7+ years project/program management with demonstrated experience in self-managing complex program delivery in a fast-paced, matrixed environment.
    • Understanding and experience in the areas of sustainability, circularity, logistics, supply chain and/or ITAD operations.
    • Demonstrated track record leading large, cross functional infrastructure programs and delivering business value using technology solutions in high-tech operations space.
    • Experience in process design and process improvement in a complex cross functional environment.
    • Communication skills and demonstrated attention to detail.
    • Experience to quickly adapt, learn new skill sets, and experience creating a solid understanding of operational challenges.
    • Interpersonal skills, including relationship building and "roll-up the sleeves" type of collaboration within a diverse, global, cross-functional team.
    • Experience dealing with high levels of ambiguity in performing roles and delivering results.
    • Experience in developing, implementing and/or running operational processes that are used to scale and support global operations.
    • Bachelor's degree in a directly related field, or equivalent practical experience.

      Preferred Qualifications:
      • 10+ years of experience, proven industry program management or combination of technical roles and program management, having data center experience.
      • Understanding of how to characterize performance over a large population using statistical analysis.
      • Understanding of interface testing and memory/server systems: physical, functional, logical, mechanical, electrical, kernel, driver, thermal, etc.
      • Experience working with interdisciplinary teams (e.g. Sustainability, Product Teams, Communications, Engineering) and managing relationships with complex stakeholders.
      • Process improvement experience (e.g. lean, Six Sigma).
      • Demonstrated track record of delivering business value using technology solutions in high-tech operations space.

        Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Keywords: Facebook App, Fremont , Operations Program Manager, ITAD Harvesting, Executive , Fremont, California

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