Company: Jamba Juice- Mowry Ave
Posted on: January 15, 2022
A General Manager (GM) is responsible for the overall operations,
customer experience, sales performance and execution of brand
excellence in a store. The GM is responsible for maximizing the
sales and profits of the store. The GM must maintain an exceptional
level of customer service by developing strong store Team Members
and Shift Managers.
Understands and communicates the company's mission and
Provides the direction, leadership and communication necessary to
achieve sales results and operating plan goals for the store.
Ensures the store Shift Managers provide the same to the store team
Achieves store quantitative objectives including: sales, labor
COGS, shrinkage and expense management.
Communicates all shift issues, concerns and needs to the DM or
Responsible of maintaining operational excellence in each
Responds to directives in an accurate and timely manner and ensures
the same compliance of the store team.
Recognizes and rewards outstanding performance of store team
Demonstrates exceptional leadership behaviors
Other duties as assigned.
Strives for the ultimate in store customer service experiences and
impressions. Maintain excellent customer service metrics.
Ensures stores have adequate shift coverage at all times, while
adhering to scheduling and labor guidelines.
Oversees the recruiting, hiring and training practices to ensure
quality of store staff.
Train store management teams to successfully handle service issues
and intervenes when necessary.
Motivates and mentors team members on providing customers with
product suggestions and information.
Educate and engage the community and store customers on all of
Jamba's products and services.
Adheres to and has knowledge of all company policies and
Maintains impeccable standards concerning store maintenance,
housekeeping and supplies.
Regulates the ordering of supplies in a timely and cost effective
Coach, counsel and direct Team Members. Lead the team in the
execution of Jamba standards through Jamba
On Stage to create an excellent customer experience. Provide
performance feedback to Team Members
Lead and manage shifts while acting as manager in charge of store.
Deploy Team Members as required to meet business demands and make
necessary staffing decisions.
Communicate clearly, concisely and accurately in order to ensure
effective shift operations and the overall operations of the
Follow all food safety, cash handling and operations procedures and
policies and ensure that store team members are in compliance.
Ensure that all team members have mastered the store stations,
meeting the Jamba operating standards.
Coordinate, manage and participate in off site program customer
visits and deliveries
Train and on-board new Team Members and Shift Managers on both
front- and back-of-house procedures.
Provide constructive performance feedback to all of the store team
Responds to management performance thorough reviews and
Recruit and maintain a pipeline of qualified team members to meet
the store operations needs.
Creates a store plan that supports the execution of regional and
company store initiatives to achieve both operational excellence
and business results. Follow up consistently to ensure
accountability to plans.
Utilize financial tools and analyzes financial reports to identify
and address trends and issues in sales and performance.
Provides the direction and communication necessary to achieve sales
results and store operating plan goals.
Possess expert knowledge of the store trade area and the community.
Engage and educate the community and the trade area on Jamba's
customer value proposition.
Analyzes financial data to build on strengths, support weak areas
and note any unusual occurrences. Trains Shift Managers in
recognizing and influencing their business by understanding
financial reports and acting on the knowledge. Ensures that all
productivity numbers, sales and budgets are consistently met.
Must be 21 years of age
Must be able to work 50 hours per week; must be able to work a
variable shift (openings, mid-day shifts and
closings) from week-to-week
2-4 years experience managing others
High School graduate or commensurate Jamba experience required,
Computer skills including some Microsoft software and register
Must be able to lift 30-40 lbs regularly throughout shifts
Ability to stand, bend, reach and scoop through-out assigned
Ability to be mobile in walk-in refrigerator and freezer with
temperatures ranging from 40 - F to -10 - F
General Manager ,General Management
Keywords: Jamba Juice- Mowry Ave, Fremont , General Manager, Executive , Fremont, California
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