Program Manager - Crisis Management
Posted on: January 11, 2022
Job Title: Program Manager - Crisis Management
Location: Fremont, CA
Duration: 1 Year
ISOS (Infrastructure Services & Operations Support) is a central
organization of technical program managers that supports multiple
data center and engineering teams. We support product development
across a variety of areas such as infrastructure capacity demand &
supply management, data center maintenance, server & network
repair, construction project controls, power management etc.
We are looking for a Project Manager with strong skills and
experience in driving programs focused on Crisis Management and
building Incident Response Processes. A strong candidate will have
working familiarity or experience building incident management and
response frameworks, and will be required to work across domains to
connect processes together to develop a global framework. You
should be a self-starter, a team player, and a creative problem
solver who is able to switch easily between detailed work and
high-level strategic thinking.
Demonstrate strong understanding of the supported domain and
conduct deep analysis of the problem space. Define process
end-to-end and drive improvements for maximum impact.
Lead process engineering and/or automation efforts to support
cross-functional partners in operationalization and scaling
Review operational challenges and help determine process
Elicit detailed business requirements by engaging the business to
capture clear functional design artifacts using techniques like use
cases, systems and data diagrams and process flow diagrams.
Anticipate bottlenecks, provide escalation management, and balance
business needs vs technical constraints.
Relay complex concepts, issues, updates, and proposals effectively.
Align teams on goals and objectives, set clear expectations, and
proactively convey risks.
Build productive relationships across program teams & organization
leaders, influence stakeholders, cross-functional/partner teams to
gain buy-in and resources for undefined areas.
Drive alignment and seek for simple solutions across multiple
Foster a culture of data driven decision making.
Quantify operational issues, measure impact, prioritize development
resources in areas that will deliver the greatest impact.
Work with stakeholders and peers to identify next half, next year
roadmap deliverables for your assigned program.
Skills: Experience with navigating various organizational
environments where culture and structure varies.
Experience with disaster management and critical incident response
support for global environments Experience with risk management
frameworks, policy development, security controls, and information
security best practices.
Excellent verbal and written communication skills across a wide
range of technical and non-technical stakeholders; demonstrated
attention to detail.
Strong analytical, problem-solving, negotiation and organizational
skills with a clear ability to focus under pressure.
Be independent and thorough in examination and analysis, alongside
results oriented. Ability to drive projects end-to-end
Education/Experience: Degree in Business Management, Risk
Management, Computer Science or a related engineering
3 years of project management experience in security, audit,
compliance, infrastructure, or risk management.
Consulting Experience is a plus
Knowledge of compute, storage or networking technologies.
Experience in large scale program management, change management,
policy, and strategic communication.
Change management experience
Incident response/ crisis management/operational/change Management
roles in the past
Keywords: Ursus, Fremont , Program Manager - Crisis Management, Executive , Fremont, California
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