Account Manager
Company: WeDriveU, Inc.
Location: Fremont
Posted on: January 15, 2021
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Job Description:
WeDriveU is the leader in transportation solutions, specializing
in Corporate and University Shuttles for millions of annual
passengers. Recognized as a pioneer in mobility, WeDriveU is a
strategic partner to the world's top brands, with client programs
that consistently earn awards for excellence in commuting and
sustainability. WeDriveU operates across the U.S and is proud to
celebrate 30 years serving clients.General Description:As the
Account Manager, you will focus on supporting our Client's commuter
bus and shuttle program and seeking continuous improvement of their
riders' experience. You will be an extension of our client's Global
Transportation team, integrated into their company culture, and
will be joining a program recognized as one of the Best Workplace
for Commuters.Duties and Responsibilities:* Act as the client's
main point of contact and an extension of the client's internal
teams* Manage logistics of route planning, staffing, and client
engagement to ensure service level agreements are met* Oversee
monthly client invoicing process* Provide client with monthly
financial forecasts and detailed report explaining variances to
actual billing* Manage rider communications through email and other
media, and work with client's internal team to keep the internal
rider facing transportation information website up to date at all
times.* Utilize technology platforms to monitor and optimize
shuttle service, and provide client data driven recommendations to
support efforts* Use Project Management skills to foster successful
collaboration between teams and meet deadlines* Create and
administer surveys to gather data to help improve rider
satisfaction* Maintain a close collaborative relationship with
local operations team to ensure driver and fleet standards are
being met* Collaborate with customer success, marketing, and Global
Operations Control to support overall program goals* Weekly and
monthly reporting to the client on service updates and performance*
Meet with the client's transportation team weekly to collaborate on
ongoing initiatives* Monitor and interpret transportation metrics
dashboards to provide thoughtful reporting and analysis as needed
that drive program decision makingSkills Required and Physical
Demands:* 3-5 years of relevant experience in transportation demand
management, customer service, or hospitality* Experience with
Project Management in cross functional environments* Ability to set
goals and a proven ability to achieve job performance metrics*
Excellent written and oral communication, interpersonal, and
presentation skills* Excellent organization and time
management/multi-tasking skills (comfortable in an ambiguous and
fast-paced environment, operating at both strategic and tactical
levels)* Ability to master and effectively use various technology
platforms* Experience with Microsoft Office Suite, Tableau, and
Forms for Survey Generation* Passion for alternative modes of
transportation is a plus!Education:* High school diploma or GED
required* Bachelor's degree preferred in Marketing, Communications,
Business, or another related field
Keywords: WeDriveU, Inc., Fremont , Account Manager, Executive , Fremont, California
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