Account Manager

Company: WeDriveU, Inc.
Location: Fremont
Posted on: January 15, 2021

Job Description:

WeDriveU is the leader in transportation solutions, specializing in Corporate and University Shuttles for millions of annual passengers. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world's top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate 30 years serving clients.General Description:As the Account Manager, you will focus on supporting our Client's commuter bus and shuttle program and seeking continuous improvement of their riders' experience. You will be an extension of our client's Global Transportation team, integrated into their company culture, and will be joining a program recognized as one of the Best Workplace for Commuters.Duties and Responsibilities:* Act as the client's main point of contact and an extension of the client's internal teams* Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met* Oversee monthly client invoicing process* Provide client with monthly financial forecasts and detailed report explaining variances to actual billing* Manage rider communications through email and other media, and work with client's internal team to keep the internal rider facing transportation information website up to date at all times.* Utilize technology platforms to monitor and optimize shuttle service, and provide client data driven recommendations to support efforts* Use Project Management skills to foster successful collaboration between teams and meet deadlines* Create and administer surveys to gather data to help improve rider satisfaction* Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met* Collaborate with customer success, marketing, and Global Operations Control to support overall program goals* Weekly and monthly reporting to the client on service updates and performance* Meet with the client's transportation team weekly to collaborate on ongoing initiatives* Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision makingSkills Required and Physical Demands:* 3-5 years of relevant experience in transportation demand management, customer service, or hospitality* Experience with Project Management in cross functional environments* Ability to set goals and a proven ability to achieve job performance metrics* Excellent written and oral communication, interpersonal, and presentation skills* Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)* Ability to master and effectively use various technology platforms* Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation* Passion for alternative modes of transportation is a plus!Education:* High school diploma or GED required* Bachelor's degree preferred in Marketing, Communications, Business, or another related field

Keywords: WeDriveU, Inc., Fremont , Account Manager, Executive , Fremont, California