Assistant Clinic Manager

Company: Bay Area Community Health
Location: Fremont
Posted on: January 8, 2021

Job Description:

Overall SummaryTCHC Assistant Clinic Manager is responsible for the supporting management and operation of their assigned site(s) and to assure the smooth operation of clinic based services and achievement of team-based productivity benchmarks. The Assistant Clinic Manager helps to monitors on-site clinic operations and is responsible in support of the Clinic Manager for addressing and resolving day to day issues impacting clinic inefficiencies in patient flow by addressing system problems in a resourceful and effective manner. The Assistant Clinic Manager in coordination with Manager makes scheduling adjustments necessary to improve or achieve optimal patient flow and monitors staff for safety and compliance related issues. This position must provide leadership in establishing and maintaining a professional and respectful environment that supports teamwork while promoting the dignity, privacy and confidentiality of patients, their families, co-workers and volunteers. The Assistant Clinic Manager works closely with Operations staff to support and achieve TCHC's goals and objectives including organizational quality and patient-centered care.Essential Responsibilities

• Working under the daily direction of the Clinic Manager, is responsible for all activity at the particular site including monitoring and addressing site clinical flow issues to maintain smooth operations and allow staff to provide high quality and timely care and services to patients.
  • Work with the scheduling team to manage the Provider schedules and make adjustments due to last minute time off requests to meet the number of patient visits needed to support goals and objectives for patient volume.
    • Works with Triage Nurse to ensure smooth patient and clinic flow and that requests for medication refills, lab and special projects are processed in a timely manner.
      • As needed, adjust appointment schedules to alleviate patient backlogs and delays and address urgent patient needs.
        • Make site staffing allocation decisions and adjustments when necessary, such as determining if too many staff are on scheduled or not enough staff is available.
          • Demonstrates commitment to, and understanding of, TCHC's Behaviors for Success and GUEST (Customer Service Model), by modeling customer service excellence in all internal and external relationships and in the performance of all duties and responsibilities.
            • Monitors staff and arranges for training and/or counseling when needed to meet customer service expectations.
              • Oversee the daily submission of completed medical visit encounters to the Billing Department.
                • Monitor staff safety and compliance with approved organizational policy and procedure and notifies Department Administrators of any issues requiring follow-up training or monitoring.
                  • Assists and supports with Clinic Manager in coordinating audit preparation at the site and may serve as site point person during the audit in absence of Clinic Manager.
                    • Help coordinate the collection of any data relating to Operations, including productivity reporting and/or grant programs, and work with grant coordinators in collecting this information.
                      • Assess employee workstation/office space for adequate equipment, materials and supplies to complete their assigned tasks in an efficient, safe, and cost effective manner.
                        • Monitor safety of work site, promptly address maintenance needs with Facilities department and confirm completion of work
                          • Develop and implement, in conjunction with the Clinic Manager changes in operational procedures that promote quality patient-centered care, productivity and revenue enhancement, risk management, cost savings, employee engagement and satisfaction.
                            • Be available to work flexible schedule to include evenings and weekends
                              • Build strong positive communication with physicians and support staff to work as a team to enhance the success and productivity of the clinic.
                                • Develops strong inter-department teamwork to meet the needs of the patients and providers and drive decision-making and other actions.
                                  • Identify and implement opportunities to build employee morale and individual motivation.
                                    • Select and hire employees according to established guidelines. Monitor, coach, develop and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards.
                                      • Responsible for assuring customer/patient service needs are met. Monitor patient service feedback and lead the process of resolving complaints and service issues.
                                        • Establish and maintain effective working relationships with vendors, employees, other managers, and physicians.
                                          • Support a positive image of TCHC inside and outside the organization.QUALIFICATIONSRequired education, experience, training
                                            • BS, BA or equivalent combination of education and work experience
                                              • Minimum of two years of related experience including the oversight of day-to-day operations of a medical clinic.
                                                • One year of recent supervisory experience; community health centers strongly desired.
                                                  • Proficient in Microsoft Office products including Power Point, Excel, Word or equivalent software products.Preferred education, experience, training
                                                    • Master's in Public Health
                                                      • LVN or Medical Assistant
                                                        • Bilingual; Spanish highly desirable

Keywords: Bay Area Community Health, Fremont , Assistant Clinic Manager, Executive , Fremont, California