Service Delivery Manager (Global Logistics)
Company: EOS
Location: Fremont
Posted on: January 8, 2021
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Job Description:
WHO WE ARE:EOS IT Solutions is a Global Technology and Logistics
company, providing Collaboration and Business IT Support services
to some of the world's largest industry leaders, delivering
forward-thinking solutions based on multi-domain architecture.
Customer satisfaction and commitment to superior quality of service
are our top business priorities, along with investing in and
supporting our partners and employees.We are a true International
IT provider and are proud to deliver our services through global
simplicity with trusted transparency.POSITION OVERVIEW:The Service
Delivery Manager will be actively involved in all aspects of
operations from client program planning, development, and
evaluation, driving meetings globally, assigning action items and
establishing timelines. This opportunity is focused on providing a
best in class service.WHAT YOU'LL DO:* Effectively collaborate with
the client to develop the account, exceed the client's
expectations, while working within the agreement of the current
scope of work* Holds and leads periodic service reviews with all
stakeholders* Analyzes trends, forecasting and making strategic
data driven business decisions* Maintain global operations and
processes according to required standards and maintain consistency
in the same* Drive continuous improvement & investment value on
customers behalf* Manage all communication with staff and maintain
knowledge of all employee performance and ensure achievement of all
business objectives* Monitor effective implementation of all
projects and recommend improvements for operational efficiency*
Prepare all documents for all global processes and policies and
make necessary recommendations to improve processes.* Ensure
optimal level of customer services and provide efficient training
to all staff members and ensure effective deliverables* Reporting
on budget status, in addition to other financial measures defined
for the customer engagement.* Collaborating with EOS Human
Resources on all personnel issues or questions* Managing a team,
ensuring performance management, communication, goals and objective
planning and team building* On-boarding new team members -
providing a thorough introduction to the group including business
objectives, counterparts, team members, contacts, the role etc.WHAT
YOU NEED TO SUCCEED:* Must have 5+ years' experience within an
logistics or service management discipline* Previous experience as
a Service Delivery Manager in a logistics discipline* Proven leader
with experience in presenting to executive level customers*
Demonstrable experience in automating and innovating processes*
Proactive and data driven* Able to manage sensitive and sometimes
confidential information* Self-motivation and able to take
responsibility* Able to manage and prioritize and tasks and time
efficiently* Able to demonstrate initiative and a proactive
approach to daily tasks* Strong influencing, negotiation and
decision-making skills* Proven track record in making sure that an
efficient service delivered exceeds expected customer expectations*
Solid understanding of service management principles#indeedhp
Keywords: EOS, Fremont , Service Delivery Manager (Global Logistics), Executive , Fremont, California
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