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Application Support Engineer

Company: Midas Management and Research
Location: Fremont
Posted on: January 19, 2023

Job Description:

Job Title: Application Support Engineer
Location: Fremont, CA - Austin TX - Initial 2 months Remote
Duration: Long term

Job Description:
Responsibilities


  • Deliver quality second-level technical solutions to our users problems, troubleshooting their issues, providing technical guidance, and performing implementation reviews
  • Act as a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner.
  • Advocate new product features and ensure the resolution of technical challenges
  • Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with a high degree of satisfaction based on results and level of service.
  • Liaison for Level III Information Technology development support.
  • Executes monitors and completes assigned tasks on multiple computer systems and platforms.
  • Documents and maintains shift documentation in the ticket management system.
  • Work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues.
  • Works with high integrity follows procedures and policies with the handling of sensitive data


    Requirements


    • Minimum of 2 years experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability
    • Minimum of 2 years on handling EDI or Supply Chain or delivery systems
    • Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows
    • At least 1 year of experience in Application support working in a globally distributed team is preferred
    • Good experience with ITIL, BMC Remedy, or Service Now, and ticketing workflows is preferred
    • Good verbal and written communication skills is preferred
    • BS degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability

Keywords: Midas Management and Research, Fremont , Application Support Engineer, Engineering , Fremont, California

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