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Application and Support Engineer

Company: Leopard Imaging Inc.
Location: Fremont
Posted on: June 18, 2022

Job Description:

Job Description We are seeking an Application And Support Engineer to become an integral part of our team Responsibilities: - Provide guidance and support to our customers on Leopard products to be used in their application - Work closely with our Sales/Project Manager Team to win new customer and identify their technical needs - Troubleshoot customer problems via phone, email, and remote-access online platform - Capture, prioritize, and address customer cases efficiently - Take ownership of customer support cases and follow them through to resolution - Escalate cases as needed and collaborate with colleagues in the US and China to bring on a solution - Work closely with R&D to ensure new products meet customer/market requirements - Assist in customizing hardware configuration/production when needed - Develop support-related materials (e.g. user manual) - Perform RMA failure analysis and repair report - Attend tradeshows and conferences to provide an expert technical presence - Travel as needed for the above Qualifications: - BS/MS in EE Engineering and Computer Science (or equivalent technical degree) is required - Minimum of 2-3 years of previous experience in image, video quality, with testing embedded camera system products - Experience with writing & debugging C++ code (C, C#, Java, Python also acceptable) is a plus - Direct experience with customer service - Experience and strong willingness to troubleshoot general Windows and Linux software and hardware issues - Strong ability to organize and prioritize multiple tasks quickly and independently - Strong sense of ownership and commitment to seeing long-term projects/problem through to resolution - Ability to resolve difficult issues in a professional and efficient manner - Strong written and verbal communication skills - Must work as a strong team-player and contribute to the success of the company - Understanding of the camera SOC, camera interface, including CMOS image sensor, lenses, and image signal processing (ISP) pipeline, video formats and color spaces is a plus - Experience with embedded systems and/or industrial automation/robotics is a plus (e.g. Nvidia and Qualcomm platform) Company Description Leopard Imaging is a global leader that provides high-definition embedded cameras and AI-based camera solutions-focusing on core technologies that improve image processing in autonomous vehicles, drones, IoT, robotics, and healthcare devices. Leopard Imaging works closely with Nvidia, Intel, Xilinx, Qualcomm, Sony, ON Semiconductor, OmniVision, and STMicro sensor companies with Original Equipment Manufacturer and Original Design Manufacturer services, Leopard Imaging serves for Microsoft, Google, Amazon, Facebook, Zoox, Daimler, Boston Dynamics, and other established companies and organizations.

Keywords: Leopard Imaging Inc., Fremont , Application and Support Engineer, Engineering , Fremont, California

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