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Application Support Engineer

Company: AgreeYa Solutions
Location: Fremont
Posted on: October 17, 2020

Job Description:

Job Title Application Support Engineer Location Fremont, CA, will start remote for now Terms Contract Overview AgreeYa is a global Systems Integrator and looking for a self-motivated Application Support Engineer to help grow our business and brand by building software that pushes technology to new heights. You will have the chance to push your skills to the limit, expand your abilities and work on multiple projects as part of one of the best development teams in the state. ExperienceSkills You Need Job Description Responsible for assigning all Help Desk and customer inquiries, including technical assistance, best use of product, additional products and services. Provides outstanding customer service to Client application users. Experience supporting on .Net Applications. Provides second level technical solutions, according to established service levels. Offers a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner. Escalates issues within the IT department to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers. Followup on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service. Liaison for Level III Information Technology development support. Executes monitors and completes assigned tasks on multiple computer systems and platforms. Documents and maintains shift documentation in ticket management system. Work closely with the USOffshore counterparts and Leads in ensuring timely resolution of issues. Education Bachelor's degree or equivalent experience About Us AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,850 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services Insurance, Healthcare, Utility Energy, Technology, Public sector, Pharma Biotech, and others. Please visit us at www.agreeya.com httpwww.agreeya.com for more information. AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career Culture httpsagreeya.comcareer-culture . For more information, visit www.agreeya.com httpwww.agreeya.com

Keywords: AgreeYa Solutions, Fremont , Application Support Engineer, Engineering , Fremont, California

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