Company: C2 Education
Posted on: January 10, 2022
C2 EDUCATION - THE COMPANY
Our Mission: "At C2, we believe in our students and in their
potential for greatness. We take students towards their dreams. C2
helps our students and their families benefit from a better
education, now and always."
C2 Education is the nation's leading company focused on helping
students achieve their college dreams. We have helped over 50,000
middle and high school students through personal tutoring for
SAT/ACT test preparation, schoolwork grade improvement, and college
admissions counseling. These services are delivered through our
network of over 150 centers in 14 states; and our 1,200+ dedicated
employees all focused on helping students succeed. -C2 Education
has some of the most skilled teachers in the country. Our teachers
score at or above the 95th percentile in the subjects they teach
and complete extensive training. -C2's curriculum for the SAT, ACT,
AP tests, math, reading, and writing is unique and comprehensive.
Our proprietary SAT curriculum alone contains over 10,000 study
questions. -We believe that every student has great potential for
academic and personal growth. We are more than a test prep center.
Our teachers, personalized curricula, and college counseling
resources set us apart, with most of our students succeeding in
getting into the top colleges in the country.
Over the past year, C2 Education transitioned to 100% virtual class
delivery. In recent months we have begun pivoting to hybrid
delivery, with both virtual and in-center delivery. This
combination is a key differentiator, with our customers' desire to
combine both learning approaches for their children.
The Education Coordinator is integral to the success of C2
Education by providing support in center management, tracking
student progress, and providing quality customer service. The
Education Coordinator is often the first point of contact between
C2 Education and prospective customers, and must uphold high
standards of excellence in customer service and support of C2's
programs and services.
Actively support C2 Education hybrid (virtual and in-center)
Geographic Trade Area (GTA) Operations. The Education Coordinator
is integral to the success of C2 Education by providing support in
center management, tracking student progress, and providing quality
customer service. The Education Coordinator is often the first
point of contact between C2 Education and prospective customers,
and must uphold high standards of excellence in customer service
and support of C2's programs and services.
The Education Coordinator will:
Provide outstanding academic services to students and their
Operate seamlessly in a hybrid virtual and in-center operating
Maintain C2 Education operating standards including people,
financial, and academic standards
Support all locations in assigned GTA
RESPONSIBILITIES OF THE JOB :
Ensure delivery of C2 programs and initiatives for our families in
alignment with our Mission.
Call families that have expressed interest in C2 services and
arrange for a diagnostic test/conference.
Meet operational excellence standards. Operational standards
include our standards relating to process, controls, and compliance
on finance, HR, and academics.
Provide administrative support to GTA including answering phones,
managing daily business data, and creating/ managing schedules with
students and teachers.
Manage class schedules to effectively staff sessions and meet
company efficiency and usage targets.
Provide marketing support as assigned, for example, by
participating in school and community events as a C2
Manage virtual lobbies
Grade student tests and monitor all students' academic
Help ensure flawless execution of C2 programs and initiatives.
Manage your own time in compliance with company and regulatory
Review student testing and monitoring of all students' academic
Conduct conferences with parents and students to review progress,
adjust academic plans, and renew enrollments.
Other responsibilities - as required by the business
Key Competencies/Success Factors:
Highly motivated by the opportunity to help students and their
families achieve their academic goals in order to enhance their
opportunities for the future and change their lives. Love learning
and helping others learn. Relish building relationships with
students and their families.
Demonstrates initiative and resourcefulness in expanding on
existing customer base to increase enrollments.
Dedicated to meeting the expectations and requirements of internal
and external customers.
Exhibits professional and approachable demeanor; understands they
are often the "Face of C2 Education".
Fosters an environment of open communication with students and
parents to ensure positive and effective conflict resolution
Passion for Results
Consistently achieves key performance indicators on a
Ability to prioritize and focus on key objectives, which may change
from month to month
Ability to organize and manage multiple responsibilities
Demonstrates persistence and follow up.
Effective communications both in virtual and in-center
Proficient in using all communication media including in person,
phone, and video
Ability to build engagement and trust in virtual relationships,
whether with customers or with team members
Works well with others
Inspires energy in others, especially center team
Influences others even if no formal authority
Relationships are based on respect, partnership, and support rather
than position and hierarchy
Personal Drive and Development
Possesses intrinsic motivation
Hybrid Work Environment
Learning agility - able to adapt to changes in work environment by
changing behaviors as required. Able to acquire new skills as
Time management, planning, and prioritization
Ability to engage, manage and grow virtual relationships with
customers, employees, and business partners (e.g. local
Ability to manage remote teachers
Ability to work independently
High tolerance for ambiguity
Bachelor's Degree required
2-3 years progressive career growth
Experience working in a virtual operations and team environment
Bilingual in English and Korean or Mandarin beneficial
Proficient in Microsoft Office and Google applications
Ability to travel to operating locations within GTA as required
*Benefits for this job include paid time off for vacation, personal
and sick time, program discounts, medical, dental and vision
insurance, 401k options*
The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor are they intended to be an all-inclusive list of the skills and
abilities required to do the job.
C2 Education provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, C2 Education complies with
applicable state and local laws governing nondiscrimination in
employment in every location in which the company has operations.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
Keywords: C2 Education, Fremont , Education Coordinator, Education / Teaching , Fremont, California
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