Delivery Lead

Company: Promise
Location: Oakland
Posted on: February 16, 2026

Job Description:

Job Description Job Description Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s 1 GovTech startup. Role Overview As a Product Delivery Lead, you will serve as a vital link between government agencies and their constituents, crafting impactful software solutions that accelerate government relief programs. You will join a passionate team of engineers and operational experts committed to uplifting underserved communities. By deeply understanding customer challenges, you will use strategic problem solving, product intuition, and empathy to deliver data-informed solutions where they are needed most. What You'll Do Demonstrate grit and a 'whatever it takes' attitude to make our product successful with customers, addressing challenges proactively. Collaborate with government entities to understand diverse relief programs and evaluate customer needs, co-creating innovative solutions. Establish and track success metrics (e.g., program enrollment rates, benefit distribution efficiency) to ensure our products serve a broad audience effectively. Identify opportunities for product enhancements, experimentation, and launching new government relief initiatives. Partner closely with engineers to adapt and enhance Promise’s solutions in alignment with customer goals. What Will Enable You A strong desire to empower people through government relief programs and enhance public service efficiency. A minimum of 5 years of experience collaborating with government entities or highly regulated industries. A completed undergraduate degree in a technical or analytical field, such as Mechanical Engineering, Math, Electrical Engineering, Computer Science, etc. A robust analytical mindset combined with a passion for using data to solve real-world problems. Ability to travel as required by customer needs, potentially 50% or more. Benefits and Work Environment At Promise, we invest in our team’s well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company’s success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US. Compensation Range: $110K - $220K

Keywords: Promise, Fremont , Delivery Lead, Customer Service & Call Center , Oakland, California