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Technical Writer, IT Operations

Company: Tesla Motors
Location: Fremont
Posted on: June 22, 2022

Job Description:

The RoleThe IT Operations team is currently looking for a Technical Writer, IT Support to join our growing team in Fremont, CA or Draper, UT. The ideal candidate will have a strong, working background in writing technical and end-user facing documentation. The Technical Writer will communicate to a variety of audiences with different technical understanding.Primary Responsibilities - Plan and execute communication campaigns from concept to delivery for different IT departments - Develop and manage relevant IT Support knowledge base articles - Identify trends or issues and proactively create knowledge base articles or email communications to inform end users - Send out (global) communications in case of service disruptions+ Gather and analyze technical and product information from various sources to document new or changing product functionality+ Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users+ Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverablesRequirements - Strong attention to detail and ability to multi-task - Strong personal integrity and has the highest ethical standards - Strong writing skills are a must - Able to thrive in a dynamic and innovative environment - Experience as an IT Support / Desktop Support Technician is a plus - Basic HTML knowledge - Must be available in weekends, and on-call duties - Experience graphic/photo editing and/or video editing is a plus

Keywords: Tesla Motors, Fremont , Technical Writer, IT Operations, Advertising , Fremont, California

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