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Company: Fletcher Jones Motorcars Of Fremont
Location: Fremont
Posted on: January 16, 2022

Job Description:

Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way.At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.Health/Life & Disability BenefitsGroup Health PlanVoluntary InsuranceEmployer Assistance ProgramFlexible Spending Account PlanBenefits for Every DayPayroll Direct DepositBenefits for TomorrowPaid HolidaysVacationPaid Sick time401K Retirement PlanResponsibilitesDemonstrating proficiency of the BDC and Dealer phone systemAnswering each call with a professional greeting consistentlyEnsuring that all calls presented are answered promptly and professionallyAbility to handle a high volume of inbound phone calls with the highest level of professionalismFollowing the BDC scripts and guidelines on all inbound and outbound callsDeveloping proficiency with all features of the Dealer and BDC CRM softwareEnsuring that all information entered into Dealer and BDC software is consistent and accurateMaintaining a current knowledge of coupons, direct mail pieces, and advertisingDeveloping a thorough understanding of and demonstrating adherence to the BDC and Dealer policies and proceduresMaintaining the essential communication link between the client and dealerEnsuring that all communication is reached to and from the client and to and from the dealerDemonstrating the ability to interact effectively with dealer personnel at all levelsEnsuring that all messages are delivered immediatelyMaintaining a professional code of conduct and a positive attitude at all timesMaintains strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.Performs other duties as assigned QualificationsExcellent listening/communication skills, outgoing and positive personalityPunctual nature and ability to handle schedule flexibility and dynamic work environmentProfessional appearance and eager to improve on all aspectsHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experienceWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Fletcher Jones Motorcars Of Fremont, Fremont , Receptionist, Administration, Clerical , Fremont, California

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