Sr. Technical Product Manager
Company: Info Way Solutions
Location: Fremont
Posted on: April 28, 2024
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Job Description:
Hi Professionals,
Hope you are doing good
This is Sangeetha from Info Way Solutions, LLC We have job opening
for Applications Development Analyst and the detailed Job
description is given below:
Kindly check the JD and share your view
Sr. Technical Product Manager
Washington, DC - Denver, CO - Remote, US
About Caribou
At Caribou, we care about giving people financial freedom so they
can focus on what's most important to them. Today, less than two
percent of Americans refinance their auto loans despite drastic
increases in the cost of new and used cars. We see huge potential
to help folks reduce their monthly auto expenses, as well as
increase the predictability of those expenses over time. We do this
by building technology to pair customers with community banks and
credit unions, and ushering them through the process quickly. On
average, our drivers save $130/month on their car loans while
protecting their investment long term.
About the Role
This role requires a solid understanding of the contact center
landscape including contact center as a service providers,
omni-channel capabilities and trends in customer experience,
coupled with strong product management fundamentals and leadership
skills.
As a senior member of the product team, this role will lead the
charge on driving the product vision for the customer experience we
seek to craft and deliver via multiple contact methods (email, SMS,
chat, phone), AI powered tools (virtual agents, chat bots, etc) and
our Caribou contact center staff. Your job is to understand all the
levers of our business such that you can optimize for both cost,
conversion, NPS and contribution margin so that as we scale our
business, we are as efficient as we can be in how we balance
digitally powered low / no touch contact methods with high touch
agent experiences.
In this role, you will:
Develop and execute the product strategy for Caribou's contact
center capabilities (including digital customer engagement),
aligning with Caribou's overall business objectives and growth
targets.
Deeply understand all the input / output across the contact center
in order to partner with stakeholders to define / refine metrics to
measure the effectiveness, cost and conversion rates of Caribou's
contact center operations.
Drive continuous improvement through data-driven decision-making,
analysis, experimentation, and iteration.
Leverage AI/Client and digital powered contact methods to optimize
for cost, efficiency and conversion.
Lead cross-functional teams including engineering, design,
analytics, sales and marketing to deliver innovative and impactful
solutions that deliver meaningful value to Caribou's customers,
partners, and employees.
Conduct competitor analysis, stay abreast of industry trends,
regulatory changes, and emerging technologies in the lending and
financial services space to inform product strategy and
roadmap.Define and prioritize product features and enhancements
based on key stakeholder feedback, customer insights, and
competitive analysis.
Assist in the administration and feature development of Five9 and
other Product Operations systems.
Champion a customer-centric approach to product development,
ensuring that the needs and preferences of our customers are at the
forefront of decision-making.
This role can be based out of Caribou offices in Washington, DC and
Denver, CO. Alternatively, this role may work remotely from a state
where Caribou operates*
About You
We want to hear from you if you love thinking about how data and
seamless customer experiences can transform industries. You
have:
5+ years of experience in product management or other relevant
experience
4+ years of experience in the deployment of contact center services
preferably Five9 or other relevant technologies.
The ability to lead the development of product vision, strategy,
roadmaps and manage of the end to end product development
lifecycle
Knowledge and understanding of the contact center landscape,
inclusive of multi-channel and AI chat capabilities that can be
used to power consumer lending experiences.
The ability to drive trade-offs and prioritization of initiatives,
capabilities and business cases with a variety of senior
stakeholder groups.
Superb verbal and written communication skills with demonstrated
experience engaging and influencing executives and evangelizing to
stakeholders
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and
benefits package includes:
Competitive compensation: $150-185k
Equity options
401k savings program
Generous paid time off including: Flexible Time Off (FTO) for all
employees and 100% paid parental leave for all parents.
Robust wellness benefits including company-paid plans for health,
dental, vision, mental health, disability and basic life
insurance.
Optional benefits to suit your individual circumstances such as
HSAs, FSAs, supplemental life and medical insurance, and pet
insurance.
Up to $1,000 per year for eligible professional development
expenses.
Our Core Values
We come from all walks of life and are joined together by our
shared values, which guide our work and how we work together.
Give a damn. What we're doing matters. We show up determined to
deliver results, and we love it.
Velocity. We're intentional about where we're going and we race
towards it.
Make the assist. We have diverse strengths. We offer and ask for
help so we all win.
Caribou is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, age, disability, sexual
orientation, pregnancy status, marital status, military or
protected veteran status, genetics, or any other characteristic
protected by law. This position is not restricted solely to the
responsibilities listed above, and the scope and responsibilities
are subject to change. A pre-employment background check is
required as a condition of employment.
Thanks & Regards,
Sangeetha
Email: sangeetha@Infowaygroup.com
Direct: (925)241-4886
Work: (925)-592-6160 Ext 104
https://www.linkedin.com/in/sangeetha-kannan-291636206/
Info Way Solutions LLC - 46520 Fremont Blvd, Suite 614 - Fremont,
CA - 94538
Keywords: Info Way Solutions, Fremont , Sr. Technical Product Manager, IT / Software / Systems , Fremont, California
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